Chapter 7 Culinary Arts I Communication Chapter 7 Culinary Arts I

Communication The process of sending and receiving information by talk, gestures, or writing for some type of response of action. Communication is a learned skill We are born with the ability to express ourselves, but need to learn how to effectively communicate

Verbal: Speaking and writing Non-Verbal: Body language and gestures

Before Sending a Message Who will receive it? What message do I want to send? How should I send the message? What other factors do I need to consider as I deliver the message?

Barriers to Communication Anything that interferes or affects communication Lack of time Fear of confrontation

Obstacles to Communication Language differences Semantics (what words mean) Jargon Tone of Message Clarity Assumptions Cultural Differences Prejudices and Biases Noise Nonverbal Boundaries Gestures Other Distractions

Effective Listening Prepare to listen Show you are paying attention Don’t interrupt or finish other’s sentences Ask questions to clarify Occasionally rephrase and repeat what you have heard Listen between the lines Don’t overreact Record key ideas and phrases

Effective Speaking Interact with the audience Use suitable language Use appropriate nonverbal communication Vary your speech patterns Clos the conversation

Written Communication at Work Memos Faxes Emails Letters Reports