FUTURE ROLE OF HRM

A Multiple Role Model for HRM Administrative Expert Strategic Partner Employee Champion Change Agent

Employee Champion KEY Understand Employees needs and ensure that those needs are met as far as possible. Find the right balance between demands and resources. HR should demonstrate trust, sensitivity & creativity. Listening & respecting employees. HR should be the Voice of employees in management discussions.

Administrative Expert KEY Design and deliver efficient HR processes for staffing, appraising rewarding promotion etc. Eg: Process Re-engineering quality improvements. Do more with less. OUT COME: Administrative efficiency.

Strategic Partner KEY Align HR strategy with Business Strategy. Prepare an action plan for achieving the chosen objectives. Eg: Sales Force Retention Strategies Five Day work week Part time employment Succession planning Traineeship Program

Change Agent KEY Management of transformation and change Change today takes place at a very fast pace We all will need to respond to change. Change may be due to: New Initiatives New Processes Cultural aspects CHALLENGE Convert fear into Excitement

HR Skills to Perform Different Roles Administrative Expert Strategic Partner Employee Champion Change Agent SKILLS Customer relations Quality Orientation Process Improvements Business Knowledge Influencing skills Empathy Listening Communicating Change Management Consulting Facilitating Coaching