543662-TEMPUS-1-2013-1- ME-TEMPUS-JPHES IMPROVEMENT OF PARTNERSHIP WITH ENTERPISES BY ENHENCEMENT OF A REGIONAL QUALITY MANAGEMENT POTENTIALS IN WBC

Prof. Tadeusz Sikora, PhD Analysis of training programs in the field of QMS from EU partners - POLAND Piotr Kafel, PhD Paweł Nowicki, PhD Prof. Tadeusz Sikora, PhD Cracow University of Economics, Poland, Ul. Rakowicka 27, 31-510 Krakow Email: piotr.kafel@uek.krakow.pl; pawel.nowicki@uek.krakow.pl; tadeusz.sikora@uek.krakow.pl

Analysis of study programs in the field of QMS on Universities in Poland The development and recognition of citizens' knowledge, skills and competence are crucial for the development of individuals, competitiveness, employment and social cohesion in the Community. In Poland there were developed national qualifications framework, according to recommendation of the European Parliament and of the Council of 23 April 2008 on the establishment of the European Qualifications Framework for lifelong learning. According to this regulation, the educational standards for different fields of studies were developed. Currently in Poland there have been 118 standards approved.

Fields of studies in which some of main topics of education are connected to QMS Fields of study/educational standard Main topics of education Level of education Content Commodity science Quality management 1 directional 2 Statistical process control Occupational Health and Safety Occupational health and safety management Safety Engineering basic Materials Engineering Integrated management systems Production, services and staff management Environmental Engineering Environmental management Logistics Standardization and quality management in logistics Management Management and Production Engineering   Ecology and environmental management Quality and safety management

Number of Polish colleges where are programs for particular QMS fields of study No of colleges Commodity science 14 Occupational Health and Safety 12 Safety Engineering 19 Materials Engineering 23 Environmental Engineering 39 Logistics 44 Management 149 Management and Production Engineering 53

Fields of study in which the core curriculum subjects are located bound with QMS Number of different universities with at least one of the above courses 191 Total number of operating colleges (public & private) 440

Description of Commodity science field of study at CUE From the year of 1995 there has been introduced a Quality Management Specialization on Faculty of Commodity Science at Cracow University of Economics. The studies lasts 5 years and students receive a Quality Management Diploma. Within this specialization the following courses are provided:

Description of Commodity science field of study at CUE Quality management. Quality systems engineering. Consumer assessment of quality. Customer satisfaction in management systems. Quality management in international trade. Costs of quality calculation for engineers. Economics of quality. Decision support methods regarding quality management in the company. Quality systems in hotel and food service management. Food safety management. TQM and branch quality management systems. Quality and safety management. System quality management. Product management. Brand management. Management of the EU projects. System management practices.

Description of Commodity science field of study at CUE The year of 2000, was the first, were students graduated Quality Management Specialization for the first time at Cracow University of Economics. The total number of students by 2013 with Quality Management Diploma is 1996.

Description of Commodity science field of study at CUE

Description of Commodity science field of study at CUE Besides the dedicated specialization for quality management, the Department of Quality Management of CUE provides a courses with PCTC (accredited personnel certification body) for certificates of Quality Assistant as well as for Quality Representative. The courses for Quality Assistant Certificate started in 2002 and for Quality Representative Certificate in 2006. It is also very important to emphasise that PCTC have given the permission for at least Quality Assistant courses to 17 universities all across Poland. The Department of Quality Management of CUE was one of the first Universities that received the permission and is one of the leading in that area in Poland.

Number of Quality Management Specialization of CUE students that passed PCTC exams of Quality Assistant and Quality representative

Analysis of courses and training in the field of QMS that was provided by training organizations To describe the ways of the training programmes in the field of QMS it is necessary to point out that there are different ways to get this knowledge. First to of all there are certification bodies that has an accreditation issued by Polish Centre for Accreditation in personnel certification area in number of 13 organizations. However, only 3 of them has management issues in their scope within personnel competences.

Number of certificates Analysis of courses and training in the field of QMS that was provided by training organizations Polish certification bodies with PCA accreditation on personnel competences Number of issued personnel certificates (in QMS scope) by Polish CB in 2010-2013 No of polish personnel certification bodies 13 No of polish PCB with management issues in the scope 3 Personnel certification body Number of certificates CB no 1 34 CB no 2 2157 CB no 3 4877 All CB 7068

Analysis of courses and training in the field of QMS that was provided by training organizations Certificates that are issued by CB confirm the competence of personnel in the field of management system. In the scope of certification there are mainly internal and external auditors of ISO 9001, ISO 14001 and OHSAS 18001 standards.

Analysis of courses and training in the field of QMS that was provided by training organizations Second, there is a possibility to be trained by independent companies that conduct trainings and courses in the field of QMS. There are hundreds of them and they specialize in particular industries and branches, providing well trained staff according to the market demands. So, for example there are companies that conduct trainings for automotive industry and they cover the following scope:

Analysis of courses and training in the field of QMS that was provided by training organizations APQP and FMEA Global 8D Lean Manufacturing SMED Kaizen 5S Simulation of Lean Manufacturing i Lean Office QRQC - Quick Response for Quality Control FTA - Factor Tree Analysis Process audit SPC, MSA SIX SIGMA IMDS - International Material Data System Balanced Scorecard Information security Value Stream mapping Management system internal auditor (ISO 9001:2008, ISO/TS 16949:2009, ISO 14001, OHSAS 18001, ISO 27001) Management system lead auditor ISO 9001:2008

Analysis of courses and training in the field of QMS that was provided by training organizations Based on the analysis of the QMS training market in Poland, trainings for automotive industry are the most adjusted for the market demands. For other industries/branches ex. public administration, medical, construction, food, cosmetics, IT, wood etc. training companies provide trainings from ISO 9001, ISO 14001 and OHSAS 18000 standards adjusted for particular customer, or they train from the standards especially designed for industries ex. ISO 22000, TL 9000, ISO 13485, ISO/IEC 27001. Besides of this standards, training companies provide courses on different kinds of tools used by particular industries for evaluating the effectiveness of the companies ex. tools such as Mystery Shopper, Critical Incident Technique as well as Servqual within services companies.

Most relevant certifying and training organizations in the field of QMS in the country There has been 34 certification bodies with accreditation in the field of management issued by Polish Centre for Accreditation. The number of CB with other than Polish accreditation are also common, but it is hard to estimate their number. Considering training organizations within QMS there are uncounted number of companies and the number of them is very difficult to estimate.

Polish Centre for Testing and Certification Most relevant certifying and training organizations in the field of QMS in the country Polish Centre for Testing and Certification They are leading organization with over 50 years of experience in the field: testing and certification of products, certification of management systems, training of personnel, certification of persons. They are a leader in management systems training and certification among bodies operating on the Polish market.

Most relevant certifying and training organizations in the field of QMS in the country SGS POLAND SGS is the world’s leading inspection, verification, testing and certification company. They are recognized as the global benchmark for quality and integrity. With more than 80,000 employees, they operate a network of more than 1,650 offices and laboratories around the world. Without Polish accreditation

Most relevant certifying and training organizations in the field of QMS in the country TUV NORD One of the biggest certification bodes in Europe, with over 130 years of experience. They are present in Poland since 1994 and they have accreditation in the fields of: quality management systems according to ISO 9001; environmental management systems according to ISO 14001; occupational health & safety according to PN-N-18001; information security according to PN-ISO/IEC 27001.

The most popular courses within QMS among those three organisations are: Quality management system according to requirements of ISO 9000 standards. Quality management system according to ISO 13485 etc. Environmental management system according to requirements of ISO 14000 standards, EMAS. Occupational health and safety management system according to requirements of PN-N-18001, OHSAS. Information safety management system according to ISO 27001. Quality management system in testing laboratories, medical diagnostics laboratories, preparing laboratory for accreditation. Quality management system in inspection bodies. WSK (internal control system). Food safety management system, including HACCP, BRC. Corruption threats counteraction systems. ZKP (factory production control system). EFQM Excellence Model. Regulations of the European Union (New Approach and Global Approach Directives) and harmonization of the Polish legislation with the EU legislation.

The certification processes within MS among those three certification bodies, following areas are covered Quality Management Systems for conformity with requirements of the PN-EN ISO 9001:2009. Environmental Management Systems for conformity with requirements of the PN-EN ISO 14001:2005. Occupational Health and Safety Management Systems for conformity with requirements of the PN-N-18001:2004 and OHSAS 18001:2007. Food Safety Management Systems within meeting of PN-EN 22000:2006 requirements and Codex Alimentarius requirements. Internal Control Systems within meeting of WSK requirements and/or PN-N-19001:2006. Management Quality Systems in production of medical devices within meeting of PN-EN ISO 13485:2005 requirements. Information Safety Management Systems for conformity with requirements of PN-ISO/IEC 27001:2007. Information Technology Service Management Systems requirements for conformity with requirements of PN-ISO/IEC 20000-1:2007. Corruption Threats Counteraction Systems. FSSC 22000 (Food Safety System Certification 22000). FPC (Factory Production Control) systems.

THANK YOU FOR YOUR ATTENTION 