Workforce Professional Academy 2013 Diversity, Inc. Workforce Professional Academy 2013

Access for All Universal Design Diversity Culture Language when we incorporate the needs and viewpoints of our diverse customer base we truly provide access for all

Pre-Session Evaluation

Diverse Customer Base Definition Examples Who is Included in this group? How Can We Identify the Needs?

Inclusive Culture Crosses All Programs, Services Keeps Accessibility at the Forefront Increases Participation & Career Connections Decreases Liability New Tools, Technologies, Best Practices

• Reflection, Awareness, Assessment •Strategy Building •Create an Inclusive Culture •Develop Capabilities •Measure Impact

“Walk a Mile in My Shoes” Group Activity “Walk a Mile in My Shoes” Experience Diversity in this Session! Role playing and group interaction with guidance from facilitators Follow the instructions and see where it leads you…

defining, building, maintaining companywide culture of diversity inclusion across all programs, services and levels of staffs

VISION Program or Culture. Internal and External Customers VISION Program or Culture? Internal and External Customers? Segregated or Inclusive? One Size Fits All or Unique?

ACTION Awareness Knowledge Implementation Evaluation

Workforce Compliance ACCESS: Offices Technology Accommodations Service Delivery Offices Technology Accommodations Confidentiality

Customer Compliance ACCESS: Disclosure Identify & Request Realistic Goals Program Compliance

Road Map Where do we go from here?

* Start Here Intake & Registration Front Desk Service Menu Employ Florida Marketplace Internal Referrals

* Next Stop: Communication Signage Presentations Applications Telephone Electronic Devices Pencil & Paper Interpreters – Limited English Proficiency & Sign Language

* Moving On: Assessments Extended Time Limits Alternate Format Alternate Tools Personal Reader Interpreters Environment

* Next Stop: Program Accessibility Inform the Customer Encourage Participation Disclosure Meeting the Needs – Program & Participant Maintain the Process

Ongoing Support Realistic & Clear Dialogue Communication Preferences Check Understanding Compliance Internal & External Supports

Workforce Professional Training Required Knowledge Online Resources Ongoing – Stay “In the Know” Decrease Liability Time & Cost Commitment? Leadership through Management

Questions? Comments? Ideas? Please Contact: Diane Vacca Department of Economic Opportunity Workforce Services diane.vacca@deo.myflorida.com (850) 245-7451 Lisa Parlapiano Disability Program Navigator WorkSource lparlapiano@worksourcefl.com (904) 819-0231 ext. 2507

Keys to Across Programs Team Oriented & Holistic Knowledge of ONGOING Resources Collaboration and support All Levels of Staff Embed Create an Action Plan Revisit & Adjust