Customer Billing Education Package BellSouth Bill Dispute Resolution Credit Guide 11/30/2018

Billing Adjustment Request (BAR) Form RF-1461 BellSouth’s preferred submission form when disputing a claim. The BAR is divided into 5 sections. Carrier Dispute Section Disputing Carrier Contact Section BellSouth Dispute Receipt Acknowledgement Section Dispute Rejection Section Billing Adjustment Response Section Common Examples where BellSouth denied a claim during the initial review of the BAR: Insufficient information on the dispute claim form Inclusion of inaccurate information on the dispute claim form Submitting a duplicate dispute claim form Sending the dispute claim form to the wrong center Complete details concerning the BellSouth BAR process and forms can be found in the Billing Dispute Resolution Guide which is located at: www.my.interconnection.bellsouth.com, select guides, then billing. Billing Dispute Credit Appearance Credits due to the customer following a Billing Dispute resolution are posted in the ‘Detail of Adjustment Applied’ section of the monthly CABs invoice. 11/30/2018

Examples of Bill Dispute Credits on Customer Bill BILL PAGE 4/139 - SECTION 1/3 615 NXX XXXX XXX 01/08/03 13:34:09 ACCT CMND BDT 01/01/03 INV 03001 BILL NO 615 NXX XXXX XXX INVOICE NO N000000000-00000 BILL DATE JAN 01,2003 ACNA XXX PAGE 4 _________________________________________________________________________________________ * * * DETAIL OF ADJUSTMENTS APPLIED * * * INVOICE NO N000000000-00000 (CONT'D) Adjustment for mileage DEC 26 02 ADJUSTMENT OF MONTHLY SPECIAL ACCESS (AKA BELLSOUTH SPA) CHARGES FROM AUG 01 01 THRU AUG 31 01 CUSTOMER AUDIT NUMBER XXXXXX-XX CIRCUIT NUMBER T4.HCGS.XXXXXX..SC CIRCUIT LOCATION 0003 1L5XX MILEAGE BANDS FROM 0 TO OVER 50, PER MILE DIRECTIONALITY: N/A INIT/PREV BILLED: PREV PREM/NONPREM IND: N/A REC/NONREC IND: NONREC INTERSTATE - TN - EC 5185 201.00CR FROM JUL 01 01 THRU JUL 31 01   BILL PAGE 9/139 - SECTION 3/3 615 NXX XXXX XXX 01/08/03 13:46:55 ACCT BDT 01/01/03 INV 03001 DEC 27 02 ADJUSTMENT OF MONTHLY SPECIAL ACCESS (AKA FROM APR 01 02 THRU APR 30 02 CUSTOMER AUDIT NUMBER XXXXXXXX CIRCUIT NUMBER T4.HFGS.XXXXXX..SC CIRCUIT LOCATION 0001 Adjustment for LightGate system HFSC7 LIGHTGATE 1(AKA BELLSOUTH SPA POINT TO POINT NETWORK 1 DS3 CAPACITY), HIGH CAPACITY, STABILIZED PLAN INTERSTATE - TN - EC 5185 1,590.00CR 11/30/2018

Examples of Bill Dispute Credits on Customer Bill (cont) BILL PAGE 8/68 - SECTION 1/3 407 XXX XXXX XXX 01/08/03 14:04:35 ACCT CMND BDT 01/04/03 INV 03004 BILL NO 407 XXX XXXX XXX INVOICE NO N0XXXXXXXX-XXXXX BILL DATE JAN 04,2003 ACNA XXX PAGE 8 ___________________________________________________________________________________________________________ * * * DETAIL OF ADJUSTMENTS APPLIED * * * INVOICE NO N0XXXXXXXX-00000 (CONT'D) DEC 24 02 ADJUSTMENT OF MONTHLY SPECIAL ACCESS (AKA BELLSOUTH SPA) CHARGES Adjustment for special access FROM NOV 10 02 THRU DEC 09 02 CUSTOMER AUDIT NUMBER xxxxxxxxxxxxxxx CIRCUIT NUMBER 209 T1ZF POPACTLCODE COCLLICLODE DIRECTIONALITY: N/A INIT/PREV BILLED: PREV PREM/NONPREM IND: N/A REC/NONREC IND: NONREC INTERSTATE - FL - EC 5191 7.50 BELLSOUTH SPA) CHARGES CUSTOMER AUDIT NUMBER xxxxxxxxxxxxxxx CIRCUIT NUMBER 207 T1ZF POPACTLCODE COCLLICLODE INVOICE NO N04xxxxxxx-xxxxx DEC 19 02 ADJUSTMENT FOR TRANSFER OF BALANCE FROM DEC 19 02 THRU DEC 19 02 CUSTOMER AUDIT NUMBER xxxxxxxxxxxx Transfer of Balance adjustment NONJURISDICTIONAL - FL - EC 5191 183.65CR -------------- TOTAL OF PENALTY CREDIT ADJUSTMENTS . . . . . . . . . . . . . . . . . 0.00 Detail of Adjustments Summary TOTAL OF ALL OTHER ADJUSTMENTS . . . . . . . . . . . . . . . . . . . . . . 180.00 TOTAL CREDIT ADJUSTMENTS APPLIED . . . . . . . . . . . . . . . . . 183.65CR TOTAL DEBIT ADJUSTMENTS APPLIED . . . . . . . . . . . . . . . . . . . . . . .363.65 TOTAL ADJUSTMENTS APPLIED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180.00 11/30/2018

Examples of Bill Dispute Credits on Customer Bill (cont) BILL PAGE 136/1284 - SECTION 1/3 770 N10 0002 002 01/08/03 14:17:27 ACCT CMND BDT 12/10/02 INV 02344 BILL NO 770 NXX XXXX XXX INVOICE NO N10XXXXXXX-XXXXX BILL DATE DEC 10,2002 ACNA XXX PAGE 136 ___________________________________ ___________________________________________________________________________ * * * DETAIL OF ADJUSTMENTS APPLIED * * * INVOICE NO N10XXXXXXX-XXXXX (CONT'D) NOV 14 02 ADJUSTMENT OF MONTHLY SPECIAL ACCESS (AKA BELLSOUTH SPA) CHARGES Adjustment for Switched DS1 FROM DEC 10 01 THRU JAN 09 02 CUSTOMER AUDIT NUMBER xxxxxxxxxxxxxx CIRCUIT NUMBER 8001 T1ZF POPCLLICODE COCLLICODE CIRCUIT LOCATION 0001 TEFHG SWITCHED LOCAL CHANNEL - DS1 (AKA BELLSOUTH SWA DS1) (1.544 MBPS) DIRECTIONALITY: N/A INIT/PREV BILLED: PREV PREM/NONPREM IND: N/A REC/NONREC IND: NONREC INTRASTATE - GA - EC 5192 - EF 114.07CR 11/30/2018

Q A When does the dispute process begin and end? A. The process begins when the customer sends the dispute form (RF-1461) and is successfully received by BellSouth. It then steps through the validation and investigation stages and ends at the dispute resolution and BellSouth Account Receivable Management. Generally disputes are resolved within 60 days from receipt of the claim and the CLEC/Carrier is notified of the resolution. Q. Is there a direct route on the internet to find what I need concerning Billing & Collections? Yes, the URL is: http://www.interconnection.bellsouth.com/forms/html/billing&collections.html 11/30/2018