Emotional Intelligence

Goleman’s Four Domains Self Personal Competence Other Social Competence Recognition Self-Awareness Emotional self-awareness Accurate self-assessment Self-confidence Social Awareness Empathy Service orientation Organizational awareness Regulation Self-Management Self-control Trustworthiness Conscientiousness Adaptability Achievement drive Initiative Relationship Management Developing others Influence Communication Conflict management Leadership Change catalyst Building bonds Teamwork & collaboration

Emotional Self-Awareness The first of the four Emotional Intelligence (EI) domains. Emotional self-awareness (knowing what one feels) Accurate self-assessment (knowing who one is) Self-confidence

Emotional Self-Awareness Key to realizing one’s own strengths and weaknesses Help’s one: Be aware of their abilities and limitations Seek out feedback Learn from mistakes Know where they need to improve Know when to work with others with complementary strengths Those with a higher self-confidence tend to perform better

Emotional Self-Management The second EI domain. Self-control Trustworthiness Conscientiousness Adaptability Achievement drive Initiative

Emotional Self-Management Regulates distressing affects such as: Anxiety Anger Fear Helps to inhibit emotional impulsivity Helps us by propelling us to achieve goals Reminds us of positive feelings that come when we attain our goals

Social Awareness The third EI domain. Empathy Service orientation Organizational awareness

Social Awareness Helps to: Read non-verbal cues about negative emotions Judge other’s trustworthiness

Relationship Management The fourth and final EI domain. Developing others Influence Communication Conflict management Leadership Change catalyst Building bonds Teamwork & collaboration

Relationship Management How effective one is in attuning to or influencing the emotions of others All other domains have influence on this one One who is unable to control their emotions, or who is unable to be empathetic, is unable to manage their relationships well

Goleman’s Four Domains Self Personal Competence Other Social Competence Recognition Self-Awareness Emotional self-awareness Accurate self-assessment Self-confidence Social Awareness Empathy Service orientation Organizational awareness Regulation Self-Management Self-control Trustworthiness Conscientiousness Adaptability Achievement drive Initiative Relationship Management Developing others Influence Communication Conflict management Leadership Change catalyst Building bonds Teamwork & collaboration

Bibliography Goleman, Daniel. "An EI-Based Theory of Performance." (n.d.): n. pag. EI Consortium. Consortium for Research on Emotional Intelligence in Organizations. Web. 25 Aug. 2015. <http://www.eiconsortium.org/pdf/an_ei_based_theory_of_performance.pdf>.