TFJ3C Ms. Mulligan Smith

Information and Communications Technology Information and communications technology are important to administrative and management practices in the hospitality and tourism industry, such as: Point-of-Sale (POS) Systems E-Tickets Online Reservation Systems

Working as a Team Working as a team is incredibly important in the hospitality and tourism industry. Examples of team work include: The Brigade System Front of the House (serving staff) VS Back of House (cooking staff) Sales Marketing

Calculating Food Cost Food Cost Percentage Cost of Food Selling Price Profit Loss

Storing, Rotating and Inventory Storing: Hazard Analysis and Critical Control Point (HACCP) Systems Rotating: First in, first out Inventory: how much of each item do you have on hand What happens if poultry is stored above meat? What happens if people don’t rotate? What happens if inventory isn’t kept?

Management Scenarios Dealing With Staff Covering Shifts A staff member is accused of stealing Covering Shifts A staff member calls in sick Handling Customer Complaints A customer complains that their food order isn’t right Controlling Costs Orders are being done wrong and food is being wasted Replacing Employees 3 students returning to school have given their notice