Exam MB2-714 : Microsoft Dynamics CRM 2016 Customer Service REAL QUESTIONS,100% PASSING GUARANTEED http://www.passcert.com/MB2-714.html Microsoft Dynamics CRM 2016, Microsoft Dynamics CRM

Exam MB2-714 Information Published: January 22, 2016 Languages: English, Chinese (Simplified), French, German, Japanese, Spanish Audiences: Information workers Technology: Microsoft Dynamics CRM Credit toward certification: Specialist Exam MB2-714,MB2-714 practice test,MB2-714 dumps

Exam MB2-714 Skills Measured Manage cases and the knowledge base (25-30%) Manage queues, entitlements, and service level agreements (SLAs) (25-30%) Manage service scheduling, interactive service hub, and the unified help desk (20-25%) Work with FieldOne and surveys and perform service management analysis (20-25%) MB2-714 study guide,MB2-714 exam questions, CRM 2016 exam MB2-714

Who should take this exam? Individuals wishing to obtain a certification in Dynamics CRM 2016 Customer Service should take this exam. The primary audience is a partner who sells and implements customer service modules in Microsoft Dynamics CRM 2016. This audience typically includes sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, and consultants who want to demonstrate a foundational understanding of the application functionality. The exam is appropriate for those who are new to Dynamics CRM, yet have a background in the business process as well as Microsoft Office. Microsoft Dynamics CRM MB2-714 dumps,MB2-714 Microsoft Dynamics CRM 2016 Customer Service

Exam MB2-714 free demo 1.You need to ensure that all of the resources for a scheduling activity are from the same site. What should you use? a selection rule a resource group a service level agreement (SLA) a field security profile Answer: C Exam MB2-714 free demo

Exam MB2-714 free demo 2.You plan to create a service activity. You need to identify which types of participant can have defined work hours. Which two participant types should you identify? Each correct answer presents a complete solution. resource group site user equipment Answer: BC Exam MB2-714 free demo

Exam MB2-714 free demo 3.You implement Unified Service Desk in your Dynamics CRM organization. You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked. What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution. forms action calls scriptlets Window navigation rules Answer: AB Exam MB2-714 free demo

Exam MB2-714 free demo 4.You are a customer service representative. You use the interactive service hub and a multi-stream interactive dashboard. At the beginning of your shift, you need to view the high-priority open cases and to move them to one queue. What should you do first? Perform an Advanced Find. Perform a Global Search. Apply a hierarchal view. Apply a global filter. Answer: D Exam MB2-714 free demo

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