11/30/2018 2016 Dual Enrollment Summit Effective Communication With GMC Personnel Session Three-Peter Boylan Hall Room 176/180 June 14, 2017 Kayla Brownlow, FYE Department Chair

Communication Is Key In any classroom, but most especially in an online classroom, and in an online environment, communication is one of the most vital keys to student success Students and professors both have an integral role in the online classroom All personnel at GMC-Online are considered part of the community of professionals that participate in the educational journey of GMC Online students Course syllabi Per the Expectations and Administrative Procedures page of the course syllabus, “As online courses are part of the higher educational opportunities provided by Georgia Military College, we share the institution’s goal of seeking to foster a mutually professional relationship between the institution and our students.  Part of that professional relationship includes effective, timely, and respectful exchanges in your communication with your professors, fellow students, and all staff associated with Georgia Military College.” 11/30/2018 Not just professor-to-student, but student-to-professor; goes both ways

Who are the Key Personnel at GMC? Of course, the professor is always first in this chain. GMC Online Academic Advisor- Caroline McDade (csmith@gmc.edu) Students should utilize these valuable resources to help navigate the online campus and get the most out of their online experience. 11/30/2018 Professor -Syllabi contain the email and phone contact (optional) for each professor. -Some professors utilize the Live Chat option on their course pages. -Students are also able to communicate their questions via the Question and Answer Forums in each course page. Advisors: Caroline McDade- DE Advisor- help schedule courses, but also very familiar with MOWR Program, with course shells, module outlays, assignments, and deadlines.

GMC Personnel-Continued What should a student do when an issue arises that cannot be resolved by professor or advisor? Department Chairs are the next step in the communication process should the student need to communicate with someone OTHER than the professor. Department Chairs Lee Ogletree-Humanities and English John Swann-Social Sciences Christopher Simonavice-Business and CIS Kelly Weems-Mathematics Kayla Brownlow- First Year Experience (FYE) Tosha Wilson-Davis- Justice Studies* Chris Copeland-Natural Sciences* Marty Cummings- Humanities and Education* 11/30/2018 Students are often confused when an issue arises like this, what is the next step? Department chair contact information is in the course syllabus on the same page (Introduction) as the professor’s contact information. Department chairs may help resolve issues, but they are contacted only AFTER the professor has been contacted by the student.

Academic Appeals What should a student do when there is grade dispute that cannot be settled by the student and professor? In those instances, the students have the right to appeal their grades. GMC students have the right to appeal any grade they feel was unfairly or unjustifiably assigned. In this instance, he or she must reach out directly to the professor. If student/professor cannot resolve the grade, then the student may file an academic grade appeal. 1. The student must fill out the electronic grade appeal form that is in the course syllabus (within 30 days). 2. Forward that to the professor for a response. 3. The professor then sends the form to the department chair or dean. The students DO NOT send a grade appeal to the dean’s office or the dean of student’s office. This only holds up the appeal process and delays a resolution or response. 11/30/2018 Second point: Must reach out directly to the professor. If this step is not followed, student’s will not be able to discuss the issue with other personnel. All of this information is located in the syllabus, under “Performance Criteria” the form and the link to the catalog with instructions.

How to Effectively Communicate Email: This starts with the student’s GMC email account. Every Dual Enrollment student will be given a GMC email. All official communication should be done through the student’s email. If a student wants to drop or add a class during drop/add week (week 1) they can email Caroline McDade (csmith@gmc.edu) directly from their student email account. If a student wants to withdraw from a class during week 2 they will email the professor from their student email account. All email from advisors, professors and department chairs will come via GMC email. 11/30/2018 Check student email every day

Bad Communication Example 11/30/2018 Student, *Please confirm your course choice by replying to this email within 48 hours by responding: “I confirm that these are the courses I have chosen for the 2016 Fall 1 Term”* Your student number is 0123456. You will need this number for all GMC correspondence. You are now registered for HIS 121 for the 2016 Fall 1 term.

Bad Communication Example Student: I am taking American Government. 11/30/2018 Student is vague and unclear. What are you supposed to be registered for? What would you like changed? Be more clear and professional.

Good Communication Example Hello, I'm a junior student from Bayside High who's doing dual-enrollment with GMC Online. Currently, I have one unit of French, and two are necessary to graduate from my high school with a college-prep diploma. I looked over the 'Courses Offered' packet that I got before the Winter term, and it said that FRE102 currently isn't offered. Is it going to be offered next term? Also, it says that there's no prerequisites, which is kind of weird since there's a FRE101 class. Is that a mistake? Thanks, Student 01234567 11/30/2018

Questions ????? 11/30/2018