Office Etiquette

Program Objectives (1 of 2) Understand why office etiquette is important. How you should use your cell phone, telephone, e-mail and Facebook at work. Learn what is important when working in open and partitioned workplaces/offices.

Program Objectives (2 of 2) Follow gift-giving guidelines for the office and sending business greeting cards. Explore important teleclass etiquette.

Definition Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group.

Why Office Etiquette? (1 of 3) Etiquette refers to the conventional requirements of social behavior. More simply, it means knowing how to act. Different situations require different types of etiquette. Office behavior is important if you want to set a good example. We are getting bigger as an institution!!

Why Office Etiquette? (2 of 3) Top five reasons given by surveyed managers, for firing employees: Bad language. Excessive workplace gossip. Drinking on the job. Leaving without telling anyone. Too many personal calls. Imagine at a Christian Organization like ourselves

Why Office Etiquette? (3 of 3) Five worst breaches of office etiquette: Eating someone else’s food from the fridge. Bad hygiene. Bad habits. Drinking on the job. Wastefulness with paper.

Top Rules for Office Attire You are representing the college! The Dress code! No Jeans No Flip Flops No Dirty Clothes We are lax, but there are minimal guidelines to abide by

Top Rules for Using Your Work Phone Be polite While not breaking school policy Return calls in appropriate timing Speaker phone = closed door Be considerate of what the person on the other end is hearing. i.e., picking up the phone while it is on speaker. Remember: You are a representative of the college

Top Rules for Communicating at Work We are a Christian College and have a flow of communication. Unless, you are someone's supervisor, you have no right to talk to someone from an authoritative perspective. Flow Chart of Communication Simple Rule: Treat Others with Respect. Be considerate of their well-being

Top Rules for Using Cell Phones at Work Having your cell phone at work can be useful and also be very disruptive. When it comes to using your cell phone at work, you have to be mindful of your co-workers and your boss, not to mention your own ability to get your job done.

Keep it Silent If you have your cell phone at work, it should not ring. If you don't want to turn off your cell phone completely, at least set it to vibrate. The sounds of different ring tones going off all the time can be very annoying to others.

Top Rules for Meetings at Work Internal Meetings Be On Time Consult the SFBC Calendar Be intentional and on topic Be considerate of other’s timings Be respectful of the presenter External Meetings Dress appropriately Respect the individual in front of you DO not eat DO not answer your phone Close your door Basic Rule: Give them your full attention

Expecting the Unexpected A Servant’s Heart Take initiative If you see something that needs to be cleaned or easily picked up Within reason and capabilities We don’t have maintenance Therefore, it is a team effort

Top Rules for Timing At Work Be on time If you are going to be more than 10 minutes late, let me know Maintain your schedule We are flexible, but let me know Basic Rule: Make sure you reach your scheduled hours Different Atmosphere of the workplace

Top Rules for Email Etiquette Similar to phone etiquette Be polite While still getting the point across Emailing people you have a relationship with vs. Emailing people you do not Proper grammar and spelling Read your emails before clicking send

Sample Email that Emphasizes Importance South Florida Bible College Theological Seminary "Excellence in Education" Good Day Name, As of today, you have not made any payments for Fall semester. Our policy is that by Drop/Add, August 26th, if no payments have been made, your enrollment will be cancelled. It is now September 2nd. Please go into Populi and make a payment today or contact the billing department at cfo@sfb.edu and work out a payment plan if you do not have one set up. This is vital, if no payment is received or set up, we will cancel your enrollment. God Bless,  Josiah Stephan jstephan@sfbc.edu 1100 S Federal Highway Deerfield Beach, FL 33441 Phone: 954-545-8330 Fax: 954-719-3780 Confidentiality Notice

Working in Open or Partitioned Workspaces Be EXTRA considerate Noise Meetings Talking on the phone Thoughts?