South Tyneside’s A Better U programme Update including PAM

what did we say we would do? Community engagement Workforce development Embed a culture of self-care Marketing & communications Increasing self-care in target groups Evaluation of what we’re doing

community engagement…. so far Asset-mapping in Hebburn Self-care week, other community events Engagement with local community groups Engagement with HealthNet Grants scheme

community engagement…. to do Asset-mapping across the Borough Use of information about assets Map of key groups and community leaders Work with neighbourhoods and residents Champions in communities A Better U in community buildings

workforce development… so far Workshops commissioned Attendance from staff in Hebburn Commitment from integration board to make sure staff attend Self-care lab at Palmers Hospital

workforce development… to do Target workshops to staff groups Make workforce learning and development sustainable – provide support online Build ‘changing conversations’ into inductions Ensure workforce has information about community assets and support

embed a culture of self-care…. so far Integrated community teams (health and social care) Patient-centred GP practices Quality standard for third sector groups

embed a culture of self-care…. to do Further development with integrated teams Providers/Services eg Haven Court Roll-out patient-centred practices Work with organisations providing a social navigation role – embed social navigation in key health and social care venues

marketing & communications… so far Branding and materials developed Marketing & communications plan in draft Information available on wellbeinginfo.org Licencing approach for use of branding

marketing & communications… to do Further development of marketing & communications plan – including timescales and leads Links with partner organisations comms teams Use of staff computer screens, community TV screens and community buildings, Gazette Develop a better u website Use social media

increasing self-care in target groups… so far Identified initial target groups; carers: baseline info collected through strategy group LD: 100 voices on health, health focus group, diabetes prevention asthma: engagement with clinical lead COPD: respiratory strategy group

Patient Activation Measure (PAM) South Tyneside’s A Better U programme Self Care Patient Activation Measure (PAM)

Patient Activation Measure South Tyneside’s A Better U programme Patient Activation Measure PAM – highlighted in the NHS Five Year Forward View – Person Centred Care Empowers people to improve knowledge & access information Expert in their own care Person becomes central to decision making Validated tool which captures the extent to which people feel engaged and confident in taking care of their health and wellbeing.

Patient Activation Measure South Tyneside’s A Better U programme Patient Activation Measure 38 areas across England 1.8 Million Patients with Long Term Conditions South Tyneside – (prev 335) 4000 licences every year for 5 years (total 20000 people) Bid from South Tyneside includes partners - flexible Initial training and meetings attended with Insignia

Patient Activation Measure South Tyneside’s A Better U programme Patient Activation Measure Clinician – informs interaction based upon level of activation to deliver information at optimal level Patients – receives information at a bespoke level enhancing understanding. System – reduces unscheduled care, improves case management – including stability and prioritising

South Tyneside’s A Better U programme

Patient Activation Measure South Tyneside’s A Better U programme Patient Activation Measure 3 key focus areas on knowledge, skills and confidence Takes 5/6 minutes to complete 100 points scale 4 measure levels - X/Y Axis – activation and complexity Levels Overwhelmed/disengaged Becoming aware/struggling Taking action Maintaining behaviours and making further progress 1 & 2 – less prevention needed – biggest gains to be made 3 & 4 – more prevention needed - interact better

evaluation of the programme… so far Evaluation framework agreed Monitoring against identified formal metrics Post-card surveys Evaluation of workshops - ongoing

evaluation of the programme… to do Street surveys, targeted surveys in practices, collect success stories Recruit champions to have conversations with other residents and people with health conditions Surveys issued through social media Measure changes in PAM scores