UNDERSTANDING CLIENT CULTURE & Journeys Bijan Amirshahi, L.M.F.T., L.P.C.C., and Co-PRESENTERS with Lived Experience MULTICULTURAL Development Program Authority and Quality Improvement Services Behavioral Health Services Orange County Health Care Agency Understanding Client Culture & Journeys Bijan Amirshahi, L.M.F.T., L.P.C.C., and Co-Presenters with Lived Experience Multicultural Development Program Authority and Quality Improvement Services Behavioral Health Services Orange County Health Care Agency

Navigating the Online Interface To resize the training, resize your browser window. Attachments for this training can be found by clicking the Resources link in the top right corner. Clicking on the PREV and NEXT buttons allow you to return to the previously viewed or move forward to the next screen. You will need to use the NEXT button at the end of the narration on each slide to proceed to the next slide. Note: before moving forward the audio on each slide has to finish. Clicking on the Volume button allows you to adjust the volume of the narration. Please take a moment to review this navigation slide. Here (at the top right hand corner) is where you click on the tabs to find the current forms that you will need as reference for this training. Please print the assessment summary, annual update and a progress note form for your reference; and you may save any of these copies to your computer for future reference and use. Also, the entire training can be downloaded electronically or as a hard copy in a Word document for future reference. To resize the training, resize your browser window. The PREV and NEXT buttons allow you to return to the previously viewed or move forward to the next screen. You will need to use the NEXT button at the end of the narration on each slide to proceed to the next slide. Note: before moving forward the audio on each slide has to finish. The Play/Pause button allows you to pause and continue the training. Volume button allows you to adjust the volume of the narration. The Play/Pause button allows you to pause and continue the training.

Resume Feature This training has a resume feature which allows you to continue this training at a later time without having to restart the training from the beginning. In order to use this feature you have to use the same log-in, same computer and same browser with each session of the training. You can test that this feature is working correctly, by closing out of this training and your browser. When you reopen your browser and this training it should prompt you to resume from where you left off. If you are unable to resume this training from where you left off, you may need to update or reinstall your browser software or contact your IT staff for assistance. This training has a resume feature which allows you to continue this training at a later time without having to restart the training from the beginning. In order to use this feature you have to use the same log-in, same computer and same browser with each session of the training. You can test that this feature is working correctly, by closing out of this training and your browser. When you reopen your browser and this training it should prompt you to resume from where you left off. If you are unable to resume this training from where you left off, you may need to update or reinstall your browser software or contact your IT staff for assistance.

Before You Begin The following training is a series of slides containing video segments about an important topic. To complete this training you must view each slide in its entirety before continuing to the next slide. At the conclusion you will need to complete a brief online form in order to receive credit for this training. Before You Begin The following training is a series of slides containing video segments about an important topic. To complete this training you must view each slide in its entirety before continuing to the next slide. At the conclusion you will need to complete a brief online form in order to receive credit for this training.

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

Chapter 7

Chapter 8

Chapter 9

Chapter 10

Quiz The next screen contains a brief quiz you must complete in order to obtain CE credits. The following slides contains a brief quiz you must complete in order to receive credit for this training.

Client Culture Online Training Quiz

Certification You have come to the end of this training and will need to complete a training evaluation survey in order to receive a certificate of completion. It is important to click the appropriate link to the right to select the appropriate certificate prior to completing the survey. We are providing CME credit to physicians (psychologists can use CME credit), and CE credit to LCSWs, LMFTs, LPCCs, RNs and AOD Counselors. Once you completed the survey, click “Done” to print your selected certificate. Note: You may also have to temporarily allow pop-up Windows to see the form/certificate. If you have difficulty with printing certificate, please contact Workforce Education Training Program at BHSWet@ochca.com. CME credit to physicians CME credit to psychologists Certification You have come to the end of this training. You will need to complete this form in order to receive credit for this training. Once you complete the form, click “Done” to receive a Certificate of Completion. CE credit to LCSWs, LMFTs, LPCCs, RNs, AOD Counselors and Non-License