Lean Healthcare Deployment and Sustainability Overview Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial Management

Textbook Author: Mark L. Dean, Ph.D. Education Doctorate in Clinical Psychology Master’s Degree: Electrical Engineering Master’s Degree: Management Other Recent Publications Healing Healthcare (2012) Lean Memory Jogger for Healthcare (2012) ISE 428 ETM 528 JMB Lean Healthcare Overview Spring 2016

ISE 428 ETM 528 JMB Lean Healthcare Overview Table of Contents - 1 Ch Title 1 The Business Case for Lean Healthcare 7 Plan the Lean Transformation Summit 2 The Lean Transformation Process 8 Conduct the Transformation Summit 3 Implementing Lean in Healthcare 9 Ensure Enterprise Transformation Results 4 Healing Pathway Analysis 10 Standardize Best Practices 5 Engage the Senior Leadership Team 11 Plan the Healing Pathway Analysis 6 Develop and Document the Governance Structure 12 Understand the Current State ISE 428 ETM 528 JMB Lean Healthcare Overview Spring 2016

ISE 428 ETM 528 JMB Lean Healthcare Overview Table of Contents - 2 Ch Title Chapter 17 Subtopics 13 Design the Future State Six Sigma 14 Ensure Healing Pathway Transformation Results Visual Management 15 Just Do Its Mistake-Proofing 16 Rapid Improvement Events Kanban Systems 17 Project (See subtopics to right) Setup Reduction 18 Use Lean to Execute Strategic and Emerging Operational Objectives ISE 428 ETM 528 JMB Lean Healthcare Overview Spring 2016

ISE 428 ETM 528 JMB Lean Healthcare Overview SAMPLE GLOSSARY Value Stream (page 9) A series of one or more processes that result in the delivery of a service or a product Healing Pathway (page 9) Value stream through which patients flow Value Stream Map (page 212) An illustration that uses simple graphics or icons to show the sequence and movement of information, materials, and actions in a value stream Value-Added Activity (page 212) Activity performed during the production or delivery of a product or service that increases its value to the customer ISE 428 ETM 528 JMB Lean Healthcare Overview Spring 2016

ISE 428 ETM 528 JMB Lean Healthcare Overview References / Contact Information   Dean, M.L. (2013). Lean Healthcare Deployment and Sustainability. New York, NY: McGraw Hill. Contact Information: Dr. Joan Burtner Burtner_J@Mercer.edu ISE 428 ETM 528 JMB Lean Healthcare Overview Spring 2016

PowerPoint Presentation Assignment Who will make the presentations? Students enrolled in ETM 528 Chapters/Pages will be assigned Who will be tested on the content of the presentations? Students enrolled in ISE 428 What are the written presentation requirements? Use this presentation as a guide (modify header/footer) 9 – 18 slides, including a Glossary Slide At least two graphics (Include source credit) Presenter’s name on first and last slide ISE 428 ETM 528 JMB Lean Healthcare Overview Spring 2016