Types of Losses in Service industries There are 16 types of losses in service industries Work System Work Time Waiting Time (h/year) Environment (Euro) Search time (h/year) Clarity of Information (h/yr) Interruption (h/year) Unclear Targets (h/year) Information Over (h/year) Technology (h/year) Transportation (h/year) Employee Business Process Creativity ( number) Inventory (h/year) Know How (quality) Handover (h/year) Health (h/year) Work Procedure (h/year) Errors (h/year)

Study of time losses in the office Observed :weekly work time Gross Work Time 40.7 100% Time Losses due to Description H % Rank Min Max Searching For documentation,files,all types of information 1.5 3.7% 4 0.0 10.0 Waiting For IT programs,colleagues,signatures,etc. 5 12.0 Disruption Of the actual work thorugh interruptions 2.5 6.2% 1 11.0 Pursuit Of missing information,colleagues who cannot be reached 1.8 4.5% 3 15.0 Participation In efficient, overly long meeting without Results 2 5.0% 8.0 Sorting out Of excess information,advertising,email,spam,etc 1.2 2.9% 8 13.0 Clarification Of badly delegated,unclear or confusing tasks 1.4 3.5% 6 Correcting Of incorrect,incomplete entries/inputs 3.4% 7 Tracking Of complicated,redundant or bureaucratic process 2.8% 9 Transporting Of papers from and to the copier,post,etc 0.9 2.3% 10 5.0 Total Time Losses 15.4 38% For the actual productive work there is only Net Work Time 25.3 62%

Tractor Component RTU ENO. 9 XXXYYY RTU ENO. 9 AECO xyz 67gh Daressalaam

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