Introduction How to Refer Who to refer to? Why do we refer? What to refer? When to refer?

WASH/Shelter Referral Mechanism

How to Refer? Send an e-mail to: WASH: lebzawsh@unhcr.org Shelter: lebzashl@unhcr.org

Email should have the following information Location/p-code/GPS coordinates Key informant/Shaweesh name & number Brief description of the case/issue referred If there’s a suspected outbreak, fire What # of cases

Google Docs UNHCR WASH/shelter Units feed the info to Google docs. The link: https://docs.google.com/spreadsheets/d/1jWADhzoHmKMT4F1hC8UyDOQbEIgCDzyFkszlf6amUGE/edit#gid=0

CC [carbon copy] UNHCR WASH/Shelter Unit will copy the partner and the donor who are responsible to respond in the area/site/cadastral

Health related Issue UNHCR Health Unit (Mona) and the MoH focal person will be also copied.

Follow-up WASH/Shelter Unit will follow up until that referral is completed and the case is closed.

Pending WASH Referrals in 2016 Pending Referrals WASH Unit sends a weekly e-mail including the pending referrals. Pending WASH Referrals in 2016 Agency # of pending Referrals * # of unclosed referrals** # of pending days (0-30) # of pending days (31-60) # of pending days (more than 60) ACF 11 x Intersos 2 10 LRC Mercy Corps 1 9 NRC   OXFAM 4 5 Medair SCI 7 WVI GVC Grand Total 25 60 *referrals which are still blank in the “Assistance provided” column **referrals which are still blank in the “date closed” column

Who to refer to? IAMP (interagency mapping platform) is the platform where we could find all sort of information concerning informal settlements.

IAMP location (GPS)/Cadastral Number of house units/individuals Partners assisting the site Key informant Name and number WASH/Shelter activities

WASH Map

Why do we refer? Protection To prevent a serious outbreak Key surveillance tool to prevent possible outbreaks of WASH related diseases Improve the life of refugees To hold partners accountable in their activities

When to refer? IMMEDIATELY! It could stop something small becoming something big we can’t contain!

Implications of not referring Suspected disease outbreaks

If you identify something wrong Refer it!