Death Certificate Filing TEAM MEASURES TEAM MEMBERS: Reduce processing time by 40% in 4 weeks Reduce error rates by 50% in 4 weeks Mailed in certificates have 50% error rate Drs. not inputting death info Increase GAVERS filings over paper filings over next 6 months Training needed Reduce telephone interruptions by 50% within 2 weeks of new phone recording Training needed Time spent inputting death info into GAVERS Trishuna, Deborah, Hannah, Wanda Log in needed for backup staff Cross Training Training needed for drs Implemented Ideas IMPROVEMENTS IN PROCESS Workplace coverage Scanned copies too dark What Who When Physical layout of office changed Training for FDs Debbie May 30 Adjust resolution on scanner Website update Written job steps Telephone recordings Wanda May 30 Scanning paper files GAVERS kiosk in area Cross Training Hannah May 30 Security paper pre-embossed Website All, then to Hannah May 30 Inspect all filings; funeral homes make changes Job Aides Systems Kiosk in area Wanda May 30