Organisational Communication

Road Map Importance Concept/ Meaning Definition Case study Models for Diagnosis to Help with Prognosis Feedback

Importance To a large extent, an organisation is communication Communication bolsters an organisation’s total effectiveness Stimulative ‘information-intensive’ jobs are the norm which require dexterity in communication Employees who are more ‘in-the-know’ are in demand Good communication skills are imperative for promotion Helps handle voluminous flow of information to facilitate decision making

Concept Communicative actions Creating messages or displays Interpreting messages or displays

Definition Organisational communication is an evolutionary, culturally dependent process of sharing information and creating relationships in environments designed for manageable, goal-oriented behaviour. Gerald L. Wilson H. Lloyd Goodall Christopher L. Waagen

Models for Diagnosis The One-Way Model The Interaction Model Two-Person Relationship Model The Communication-in-Context Model The Strategic Model

Message delivery and techniques (I) The One-Way Model Message delivery and techniques Sender Receiver

(II) The Interaction Model Feedback Noise Noise Receiver (Decodes message) Sender (Encodes message) Message (Delivered through channels and media Possible additional feedback to receiver 8

(III) The two-Person Relationship Model A’s View of, and behaviour toward, B B’s view of, and behaviour toward, A B’s view of (way of thinking and feeling about) B A’s view of (way of thinking and feeling about) A

Group characteristics (IV) The Communication-in-Context Model Task characteristics Organization structure & culture Communicative behavior between individuals Group characteristics

(V) A Strategic Model: The Organisation-Environment Transaction The environment Information available in the environment from outside parties The Organisation Information received from the environment Information transmitted by the organisation Strategy formation

Business Idioms for the Day Blue chip company Above board Get down to brass tracks Bricks and mortar/ bricks and clicks Pass the buck