Geoffroy Fisher Sogeti Luxembourg Sogeti: Training activities in the form of a Webinar July and November 2017 Geoffroy Fisher Sogeti Luxembourg Working Group "European Statistical Data Support" 14th of March 2018

OBJECTIVES Increase the visibility of Eurostat’s data and related services via an online training Gather a bigger audience Easy access to a training

What is a Webinar ? An online presentation – 1h30 Up to 99 participants Participants can send questions via a chat The instructor visible by webcam

+ THE PRESENTATION Based on a Powerpoint presentation Live session directly on the website Hands-on workshops with prepared questions both on the local and global context

THE PRESENTATION Hands-on workshops with prepared questions both on the local and global context

THE PRESENTATION Hands-on workshops with prepared questions both on the local and global context

THE TARGET GROUP Webinars allow bigger target groups than physical trainings. Students/teachers as well as workers or people from public services can follow the same training Hands-on workshops with prepared questions both on the local and global context

QUALITY MEASUREMENT Evaluation forms sent by email Compliments and general feedback from participants (voice + chat) E-mails received after the trainings The practical exercises: a valuable tool which indicates the area for improvements and assesses comprehension of the subject Multiplier effect: users re-contact us, dissiminate information about our service

Mean participants’ evaluation 2017 Overall remark Very good - 76% Good - 24% Quality of the instructor Very good - 72% Good - 28% Presentation Excellent - 13% Very good - 64% Good - 23% Content Excellent -14% Very good - 58%

Positive points of the Webinar – Participants’ point of view Consise and precise Powerpoint and chat 1.5 h format is not time consuming Easily accessible from work or home

Positive points of the Webinar – Instructor’s point of view Bigger target groups Less time-consuming Logistics

Participants’ expectations More specific topics More detailed information

Conclusions Users were happy with the time of the presentation Participants are interested in more trainings in the form of a Webinar, especially for Specific topics Positive Impact on the User Support - Increasing number of requests/phone calls/e-mails received

Thank you for your attention! Geoffroy