Shared ICT Infrastructure in the LGMA Paul McSweeney CEO

Local Government Management Agency HR policy IR policy and representation LG Research Corporate Services Application development & support Infrastructure provision & support Business process consultancy Corporate Services

Concentration of skills Shared Services use the advantages of local and centralised approaches to create greater value for users/clients/customers Concentration of skills No local say in costs Different standards Simplified Performance culture Maintain control of decisions Distant, remote Standardised Replication of effort Allow for management’s priorities Core competencies Single systems Lack of agility Replication of costs 2+2=5 Direct customer relationship Economies of scale Inconsistent approaches Best practice Disenfranchised Fragmented Shared Centralised

Shared ICT Infrastructure Services Web hosting Co-location Shared applications hosting

Data Centre Metrics Power infrastructure, Cooling, Fire suppression, Network connectivity, UPS, Generator, Technical talent Power – 29 MW per month (1.6 MW per month for a house) 28 racks (2 metres) 141 physical servers 51 Tb (20b single-spaced type-written pages) 1 GB/s connectivity PH -> DEG (movie download < 1 sec) 5.94 million km or 15 ½ times the average distance from the earth to the moon (A4 pages laid end-to-end) or 226 times the height of Mount Everest laid one on top of the other.

Web hosting customers An Bord Altranais Mid East Regional Authority/ RPG An Garda Siochana National Archives Aras an Uachtarain National Disability Authority Attorney General National Educational Welfare Board Auditor General Office of Director of Corporate Enforcement Central Statistics Office Office of Disability Appeals Civil Service Credit Union Office of Information Commissioner Cora Systems Office of Public Works Courts Services Office of Public Works, Flood Mapping DCENR Office of Refugee Applications DCENR makeitsecure.ie Ordinance Survey Ireland Sustainable Energy Ireland Dept Environ, Heritage & Local Gov Water Services National Training Group Dept of Foreign Affairs Non Principal Private Residence Dept. Enterprise, Trade and Employment Carlow Co Co Dept. of Arts, Sport and Tourism Cavan Co Co Dept. Of Defense Clare Co Co Dept. of Foreign Affairs Laois County Council Dept. of Justice, Equality & Law Reform Leitrim County Ccouncil DoEHLG , HPMS Longford County Council ePayments Louth County Council Privated Residential Tenancies Board Department of Taoiseach Property Registration Authority Department of Transport Equality Authority Meath County Council Geological Survey Ireland Monaghan County Council Health Research Board North Tipperary County Council Health Services National Partnership Forum Offaly Co Co Houses of the Oireachtas Roscommon County Council Institute of Marine Sligo County Council Irish Blood Transfusion Service Waterford City Council Irish Prisons Service Waterford County Council Judicial Studies Institute Westmeath County Council Legal Aid Board Wexford County Council Wicklow County Council Department of Education and Sciences

Co-location and Shared Applications hosting Private Residential Tenancies Board Sustainable Energy Ireland Dept of Foreign Affairs Human Resources Personnel & Superannuation ( 27 Local Authorities) Non Principal Private Residence (national) eHEGS (15 Local Authorities) Extranet (7 agencies/LA’s/Gov dept)

Physical Locations Data Electronics Group Tier IV classification ISO 9001: 2008 All IT and cooling equipment is independently dual-powered, including chillers and Heating, Ventilating and Air Conditioning (HVAC) systems. Fault tolerant site infrastructure with electrical power storage and distribution facilities guaranteeing 99.995% availability Phoenix House, Dublin 7 2001

Service Features Redundancy & resilience Emergency on-call support Data security Intrusion detection and prevention protection service Physical security Secure updating Full data backup Choice of server technologies Maintain and support SQL environment Server management External monitoring VMWare Internal monitoring & management Statistical web reporting Consultancy services Load balancing Government Networks

Web hosting – service bundles No. Service Description 1 Basic Website Web-hosting, dns, remote access, patching. 2 Backups Service 1 plus backup & recovery services. 3 Monitoring Service 1/ 1+2 plus monitoring and alerts on a 24 x 7 x 365 basis. 4 SQL Services SQL services including patching, recovery options and database support. 5 High Availability Services Service 4 plus clustering and access to a high performance storage area network (SAN) 6 High End Services These are specialised services such as load balancing solutions, dedicated DMZ’s and other bespoke solutions. 7 Trending Trending Analysis 8 VPN Tunnel VPN site to LGMA, charge is applied where customer is not already paying for High End Services package VPN site to multisite, charge is applied where customer is not already paying for High End Services package

Co-location – service bundles No. Service Description 1 Basic Rack space, conditioned and uninterrupted power allocation 2 Infrastructure Service 1 plus Network Infrastructure (firewalls, routers, switches, etc) bandwidth, tape changing & Operating System patching 3 Services Service 2 plus backup and recovery of data, SQL database support and data storage.

The Seven characteristics of Shared Services Clearly documented services Central management of services Mature, scalable processes Rationalised policies, assets and processes Financial management framework Service management Sourcing model

Shared ICT Infrastructure in the LGMA Paul McSweeney CEO