Physician Adoption Strategies Felicia Gordon, BSN, RN(C), CPHQ Director of Quality Mgmt, Information Mgmt & Research

Covenant Health System Lubbock, TX 1348 beds 2 campuses 450 active physicians on staff Physician Connect Go-live April, 2003 6 month install

Physician Training Groups Office Staff One-on-One Immediate feedback Immediate acceptance Physicians training physicians Office Staff One-on-One Physician training – WOW ! What a great day ! I had envisioned a great response but it was even better. We had 8 docs for the 0700 training. Then we began training their office staff. We held open training sessions every hour until 1800 that day. At the noon session, the docs arrived early and stayed late. We trained 23 at one time. They were yelling across the room at their buds saying “Check this out!” and “Look at Ms. So & so’s results”. They were whipping out their PDA’s and noting their passwords. They didn’t even eat lunch. One of the pulmonologists called me over and said “This is the best thing Covenant has ever done for us.” By the end of the day we had trained 43 physicians and over 150 office staff members.

The Next Year Additional users Additional functionality Inpatient nursing units Physician dictation “Old Chart” requests Additional functionality Graphing results PACS Blood Gas results Inpatient Rounding (Pocket PC) Additional links Medical Staff Website and On-call schedule Pre-printed order sets

Benefits Hospitalist program widely accepted due to referring physicians ability to track patient progress Physician satisfaction survey results high for technology Improved “on call” experience Fewer requests in Medical Records department Physician offices have information they need

Usage Statistics Inpatient Rounding

Issues Messaging is not used Marketing and growth The NEXT Portal Not found to be important to our physicians Marketing and growth No permanent support staff in place The NEXT Portal Document imaging post-discharge What to use when Single sign-on