Break Out 8: CM Tribal Knowledge Facilitators: Tom Czerniewski - Entergy Rick Harris - Duke Power December 2, 2018 Cleveland 2005

Terminology Explicit Knowledge - written documents (controlled and uncontrolled) Tacit Knowledge - in-your-head December 2, 2018 Cleveland 2005

Formal Programs for Knowledge Transfer Concept Mapping NEI Phased Retirement (part-time with retirement benefits) Projected Retirement Curves,Over-budget hiring of new engineers (McGuire) Community College working with utilities December 2, 2018 Cleveland 2005

Program Tools Design Basis Documents/System Description Use of System Engineer Notebooks Desk Guide for Job Position Retiree Interviews Video tape written interviews Cross-training Engineering training Electronic availability of info December 2, 2018 Cleveland 2005

Knowledge Transfer Needs to be Living Process Intern Programs Most utilities have co-op/intern programs Mentoring Programs Critical Knowledge transfer December 2, 2018 Cleveland 2005

Knowledge Transfer System for capturing uncontrolled info. KNUC Knowledge- allows scanning of document considered important. Indexed for retrieval (Dominion) Knowledge Transfer with Corporate Down-sizing (Diablo Canyon) 9 mo. Process HR capture of knowledge in formal program (several utilities in early stages ) December 2, 2018 Cleveland 2005

Formal Programs for Retention Hire as group with new generation incentives (Diablo Canyon) North American Young Generation Nuclear (NEI sponsored) December 2, 2018 Cleveland 2005

Challenges Management/HR buy in Next generation lacks company loyalty Greater reliance on contractors Co-ops see current engineers working 60 hours with no pay Lack of time to put knowledge in writing Reluctance to give-up knowledge December 2, 2018 Cleveland 2005

Rays of Hope Enthusiasm to pass on knowledge Young engineers feel sense of responsibility to plant Nuclear Engineering enrollment is increasing December 2, 2018 Cleveland 2005