FORCES ACTING ON YOUR SUCCESS ... OR FAILURE ____________________ Competition Patients' needs and expectations Regulations Technology Financial.

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Presentation transcript:

FORCES ACTING ON YOUR SUCCESS ... OR FAILURE ____________________ Competition Patients' needs and expectations Regulations Technology Financial trends Investment risks Own desires

2. What do you want your image to be as a company? Strategy

LASTING IMPRESSIONS Quality Reliability Convenience Functionality Service Timeliness Patient/Employee Relations

CREATING DELIGHTED PATIENTS DELIVER A QUALITY EXPERIENCE COMMUNICATE CLEARLY BE A PROBLEM SOLVER

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Mission Statement Start with input from all employees. What is your business about? What are your business goals? What relationships do you want to have with your patients?