NIPSCO Operations Center Location Benchmarking

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Presentation transcript:

NIPSCO Operations Center Location Benchmarking This report provides the confidential results of the 2016 gas company Service Center Benchmarking for NIPSCO. (Codes: NI Elect & NI Gas) Copies of this report and the information contained within it are only for the internal use of participant organizations without written permission to use specific exhibits. Robert Lambe Rlambe@FacilityIssues.com 315.601.6010 Report date: April 2017

Contents Service Area Data Used Peer Group Demographics Meters Facility Locations Travel Times Crew FTEs – Assumed Peer Group Demographics Customer Base & Service Area Size Comparison Operating Group Charts: Number of Customers by Travel Time from Facility Average Drive Times per Facility Number of Customers per Facility Area (Sq. Mi.) per Facility Facility Charts Acres per Facility GSF per Facility GSF per 1,000 Customers

Meter Data Used for Customer Locations

Meter Data Used for Customer Locations

Operations Center Locations

Operations Center Locations

Traffic Speeds Used for Calculations Speeds were calibrated vs. example facility-to-facility travel times provided.

No acreage data yet provided for NIPSCO