What does the business office really do? Building a bridge for student success FASFAA Region V Workshop Caleb Cornelius Associate Vice President, Student Business Services

Business office-what do they do? According to financial aid:

Business office-what do they do? According to business office Staff Fix all the problems that no one else in the institution is willing to fix Provides information about all aspects of the college processes from application to graduation in order to help students Have to make 100% accurate decisions based on 75% flawed data 100% of the time (not really but it seems that way often)

What the business office Typically does Fee Assessment and Collections Disbursements and Refunds Drawdowns and Reconciliations Reporting Compliance Support institution business needs

Authentic Communication Building the bridge Shared Vision Training Education Collaboration Relationship Authentic Communication Code 399 SAP Verification

Why does it matter anyways? Students Enrollment, Retention, Completion Community Professionalism Institutional Success Enjoy your job!

What can I do? Figure out who you need to know at your institution Titles to look for: Bursar, Director of Student Accounts, etc.) Talk with your student accounts team, they want to talk to you Schedule it or it won’t happen Document the shared vision Involve the all areas of the institution Recruiting, admissions, advisement, academic departments, career services Request a joint training session and then go

Questions or concerns What questions do you have? What concerns do you have?

Contact information Caleb Cornelius ccorneli@broward.edu Office: 954-201-5340 or 954-201-7445 Cell: 585-451-5448