ISO An introduction Part 1

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ISO 9000 - An introduction Part 1 P. B. Dhanish Mechanical Engineering Department National Institute of Technology, Calicut Email:dhanish@nitc.ac.in Phone: (0495) 2286401(O), 2286415(D), 2440283(R) http://www.nitc.ac.in

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ISO 9000 - An introduction What is ISO? What is ISO 9000? Why go for ISO 9000 certification? Who gives the certificate? How to get certification? What does it cost? ISO 9001:2000 - Requirements Ten steps to ISO 9000

What is ISO? International Organization for Standardization Federation of national standards bodies Publish International Standards “isos” - equal www.iso.ch

What is ISO 9000? ISO 9000:2000 - Quality management systems – Fundamentals and vocabulary ISO 9001:2000 - Quality management systems – Requirements ISO 9004:2000 - Quality management systems – Guidelines for performance improvements

What happened to ISO 9002:1994? Obsolete from 2000 Earlier certificates valid up to 2003 As also ISO 9003:1994

Why quality systems? Inspection cannot create quality

Quality has to be planned Quality is not a gamble Quality has to be planned