Organizational Health–

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Presentation transcript:

Organizational Health– AN UNTAPPED ADVANTAGE Patrick Lencioni www.tablegroup.com

Organizational Health is the single greatest competitive advantage in business. It is virtually free and accessible to any leader who wants it, and yet it remains largely untapped in most organizations.

Two requirements for success Smart Strategy Marketing Finance Technology Healthy Minimal Politics Minimal Confusion High Morale High Productivity Low Turnover

The four disciplines of A healthy organization

The four disciplines of A healthy organization

THE STANDARD MISSION STATEMENT “__________ Incorporated provides its customers with quality ________ products and the expertise required for making informed buying decisions. We provide our products and services with a dedication to the highest degree of integrity and quality of customer satisfaction, developing long-term professional relationships with employees that develop pride, creating a stable working environment and company spirit.”

THE STANDARD MISSION STATEMENT “Dunder Mifflin Incorporated provides its customers with quality paper products and the expertise required for making informed buying decisions. We provide our products and services with a dedication to the highest degree of integrity and quality of customer satisfaction, developing long-term professional relationships with employees that develop pride, creating a stable working environment and company spirit.”

The six critical questions 1. Why do we exist? 2. How do we behave? 3. What do we do? 4. How will we succeed? 5. What is most important, right now? 6. Who must do what?

The six critical questions 1. Why do we exist? 2. How do we behave? 3. What do we do? 4. How will we succeed? 5. What is most important, right now? 6. Who must do what?

How do we behave? Core

How do we behave? Aspirational Accidental Core Permission to Play

How do we behave?

The six critical questions 1. Why do we exist? 2. How do we behave? 3. What do we do? 4. How will we succeed? 5. What is most important, right now? 6. Who must do what?

How will we succeed? “the strategy of southwest” Shorts 1 Plane-type On-time Open Seating No Frills Humor Quick Turn-around Customer Service Employee- focused No Travel Agents Low Fares

How will we succeed? “the strategy of southwest” Shorts 1 Plane-type On-time Open Seating No Frills Humor Quick Turn-around Customer Service Employee- focused No Travel Agents Low Fares

The six critical questions 1. Why do we exist? 2. How do we behave? 3. What do we do? 4. How will we succeed? 5. What is most important, right now? 6. Who must do what?

A healthy organization Why do we exist? How do we behave? What do we do? How will we succeed? What is most important, right now? Who must do what?

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