Giving and Receiving Feedback

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Presentation transcript:

Giving and Receiving Feedback COS 4880 Productive Work Teams

Introduction Feedback is a critical part of working with others. Training Supervision Management to employee vs. peer to peer Giving and receiving feedback are core skills for those who work in teams.

Introduction Feedback is a TWO way street. For feedback to be effective, both the giver and the receiver must value the process, have basic feedback skills, and be willing participants.

Questions Before giving feedback ask yourself What is my goal? How can I best communicate my thoughts? Is this the right time and place?

Giving Feedback, Guidelines Give feedback when the receiver is ready. Be descriptive not interpretive “I thought we agreed you would ice the cake” not “you don’t care about birthdays”!

Giving Feedback, Guidelines Keep it current Give feedback immediately Don’t dredge up ancient history Don’t collect stamps! Appropriate time and place Who is present Is there time to really have a discussion

Giving Feedback, Guidelines Provide feedback that is useful to the receiver A report of the obvious may not be as helpful as new information. USE I STATEMENTS !!!

Giving Feedback, Guidelines Give feedback ONLY about changeable things. Feedback is NOT a demand for change. Don’t overload the receiver What is really important Use Fritz’s “one damned thing at a time rule”

Giving Feedback, Guidelines Provide balance Avoid a one up position Self disclose Own your part of a conflict Be specific not general “yesterday, when we were in a meeting you said” NOT “you always say ….”

Questions When receiving feedback ask yourself these questions. Is there something I can learn here? What is the giver trying to tell me? Are there changes I can make to improve this situation/relationship?

Receiving Feedback, Guidelines Ask for feedback in areas where it will be most useful to you! Use listening skills. Attending Reflection Empathy

Receiving Feedback, Guidelines Remember, feedback is a gift! Share your reactions to feedback. Feedback is a gift! Sincerely, thank the giver.