Responding to students in distress while overseas Mark starts February 16, 2018 The Catholic University of America Counseling Center

Signs and Symptoms of distress Appearance Changes in hygiene, clothing, weight, swollen eyes Behavioral Markers Tardy, tired, apathetic, stressed, withdrawn, moody/anxious, self- destructive, risky Interpersonal Markers Overly dependent, poor boundaries, complaints from peers, disruptive

Talking to the Distressed Student Be clear on your objectives, including: getting a better sense of student’s experience problem-solving around a particular issue your care for the student’s overall well-being Talk to the student in private when both of you have the time and are not rushed or preoccupied Strike the balance between encouraging the student to express vital information and respecting your professional boundaries as a program leader Communicate understanding by restating the essence of what the student has told you Give hope

What not to do Ignore the issue or behavior Promise privacy or to keep something secret Assume that the student is aware of your concerns Offer more help than you are willing or qualified to provide Avoid support and consultation with peers, other leaders, or staff

Additional Resources Counseling Center Online Resources counseling.cua.edu/resources