An Online Feedback System Fergus McGlynn Computing Service

Overview Where weve been Where we are now Where were going Key features of the system Key issue – response rate Demonstration

Where weve been Pilot online feedback system Steering group formed Departmental and student surveys conducted – elicit requirements Prototype developed – refined into system specification System design and implementation

Where weve been (cont) Initial user trials conducted –Psychology department –Computing service Further refinement on system Full user trials conducted –Biology department –Maths department –Politics department

Where we are now Implementation complete Collecting feedback from trials Technical documentation of system

Where were going Refine system further if necessary Publicise/advertise system to departments Release system to departments and provide support Maintenance/further development (?)

Key features Administrative time saving –Distributing, collecting, processing, class time Access control Anonymity Archiving / storage

Issue – Response Rate Most departments seem to want a high one… but… Many students state a lack of enjoyment in the feedback exercise Many students claim to not have a strong opinion Many students feel that their responses are not taken seriously Mechanisms to help