How to Reset your AT&T BusinessDirect® GHIA User ID Password AT&T BusinessDirect® (BD) is AT&T’s official Network Performance Trouble Ticket management. AT&T BusinessDirect® offers: 24/7 Access to submit a Trouble Ticket 24/7 Online Trouble Ticket Status Monitoring Online ID Password Resets 3 Methods to Automatically Reset your AT&T BusinessDirect® Password Security Question Method Requires you to answer the preset Security Questions Live Chat Method Note: the ‘CHAT LIVE’ feature is only available Monday through Friday from 8AM to 8PM Eastern Time (USA) or 1PM thru 1AM GMT Company Administrator Method Ask your Company Administrator to reset your password for you. They have the authority. Note: If you do not have your Sales Account Manager’s contact information please email your Carrier Relations Manager noted as a billing contact on your invoice/statement.

How to Reset your GHIA AT&T BusinessDirect® User ID Password Password Security Requirements / Restrictions Must be 8-16 characters Must include at least 2 alpha characters(a-z, A-Z) Must include at least 2 numeric characters (0-9) Special characters can be used but are not required (~`!@#$%^&*()-+=,./\{}[];:<>’?”_) Cannot contain your first or last name, in normal sequence or in reverse sequence Cannot be the same as or include your User Login ID Decide which of the three available methods meets your needs, go to www.businessdirect.att.com Follow the directions for the Company Administrator Method on the next few pages

Company Administrator Method – Password Reset Company Administrator Log on to www.businessdirect.att.com

Company Administrator Method – Password Reset Click the “EDIT PROFILE|>|” in the right-hand box.

Company Administrator – Password Reset Click ‘Manage Profile’ (Next screen shot not available for security purposes )

Company Administrator Method – Password Reset Click ‘View User Profiles’ This will list all users in a Company’s profile. Click on the locked user profile & complete the following steps:

Company Administrator Method – Password Reset You will receive an email confirming your password reset. Log on with your new password at www.businessdirect.att.com From: Welcome to AT&T BusinessDirect Sent: Thursday, December 15, 2011 9:59 AM To: Last Name, First Name Subject: BD Modify User =========================================================================== To: email@mail.com From: AT&T BusinessDirect Subject: BD Modify User This is a message from the AT&T BusinessDirect(R) feature (BD Modify User) It has been forwarded to you for your information. Name: First Name Last Name Phone Number: 9735551212 E-Mail ID: email@mail.com Company Name: AT&T Wholesale Markets Temporary Password: xxx123yzz - Will expire in 21 days This user was provisioned by: AT&T Work Center: DANIEL DIAZ(dandiaz) Provisioning Date/Time: 15 Dec 2011 14:59:26 GMT Your AT&T BusinessDirect Team Please do not reply to this e-mail because your reply will be sent to an unattended mailbox and will not get the response it deserves.