Community Advisory Committee Meeting Operations Update Community Advisory Committee Meeting March 13, 2018

Performance Report Card Performance Indicator Standard Feb 2018 FY18 YTD On Time Performance > 91% 92.9% 91.4% Late 4 < 0.10% 0.06% 0.08% Average Hold Time < 120 sec 89 80 Calls On Hold Over 5 Min < 5% 5.2% 4.0% *Preventable Collisions Per 100,000 Miles < 0.50 0.64 0.66 *Feb 2018 data is not final

Highlights February highlights: Real Estate Acquisition kickoff meeting Santa Clarita Community Meeting Emergency Preparedness Training at Metro Northern & Santa Clarita Transit RFP Interviews Implemented Appreciation Program for Contractors Meeting Last Years Performance Goals Met Taxi Subcontractors to discuss safety and customer service Conducted 100% Driver File Audits Abilities Expo February 23 through 25