1 Provider Feedback in Best Practice Programs COHE program – info only, Provider level performance reports Ortho-Neuro pilot – shows tier status Future Top Tier performance reports Surgical Pilot report Feedback from L&I to providers

2 Provider Feedback in Best Practice Programs Functional recovery – regular phone calls to providers Activity coaching – telephone survey to providers and other parties to the claim Feedback from providers to L&I

3 Provider Feedback in Best Practice Programs COHEs send program level reports to providers and meet periodically to go over the reports. COHE and Program level reports shared with business and labor. Ortho-Neuro program sends to providers. How reports distributed