effective capacity The practical maximum output of a system, efficiency or effective capacity or capacity? effective capacity The practical maximum output of a system, assuming normal operating conditions. Page 125 2nd Ed, Page 145 Click here for Hint

outsource To subcontract an internal process to an external provider. capacity cushion or subcontract or outsource? outsource To subcontract an internal process to an external provider. Page 129 2nd Ed, Page 149 Click here for Hint

Kendall notation A labeling system for classifying waiting line Kendall notation or FCFS or reneging? Kendall notation A labeling system for classifying waiting line models according to their initial assumptions. Page 140 2nd Ed, Page 160 Click here for Hint

FCFS or queue discipline or infinite calling population? Rules determining the order in which waiting individuals are served. Page 136 2nd Ed, Page 156 Click here for Hint

break-even point A level of activity at which the revenue collected fixed cost or efficiency or break-even-point? break-even point A level of activity at which the revenue collected matches the costs incurred by that activity. Page 127 2nd Ed, Page 147 Click here for Hint

capacity cushion Largely idle capacity maintained beyond capacity or design capacity or capacity cushion? capacity cushion Largely idle capacity maintained beyond the expected load level of a system to absorb unexpected demand. Page 130 2nd Ed, Page 150 Click here for Hint

efficiency Percent of a resource in productive use. efficiency or effective capacity or capacity? efficiency Percent of a resource in productive use. Page 125 2nd Ed, Page 145 Click here for Hint

economies of scale Decreasing average unit cost by increasing volume. economies of scale or variable cost or diseconomies of scale? economies of scale Decreasing average unit cost by increasing volume. Page 126 2nd Ed, Page 146 Click here for Hint

population or infinite calling population? Poisson distribution or finite calling population or infinite calling population? Poisson distribution A discrete probability distribution describing the likelihood of a particular number of independent events within a particular interval. Page 134 2nd Ed, Page 154 Click here for Hint

in-process wait A delay occurring during the provision of a service. in-process wait or preprocess wait or queue discipline? in-process wait A delay occurring during the provision of a service. Page 145 2nd Ed, Page 166 Click here for Hint

design capacity The theoretical maximum output of a system, design capacity or effective capacity or efficiency? design capacity The theoretical maximum output of a system, assuming ideal operating conditions. Page 125 2nd Ed, Page 145 Click here for Hint

core competency Specific ability that distinguishes a business economies of scale or effective capacity or core competency? core competency Specific ability that distinguishes a business from its competitors. Page 129 2nd Ed, Page 149 Click here for Hint

preprocess wait A delay occurring before any service begins. preprocess wait or in-process wait or blocking? preprocess wait A delay occurring before any service begins. Page 145 2nd Ed, Page 166 Click here for Hint

FCFS First-come, first-served sequencing rule. serpentine line or Kendall notation or FCFS? FCFS First-come, first-served sequencing rule. Page 136 2nd Ed, Page 156 Click here for Hint

fixed cost or variable cost or break-even point? fixed cost Cost incurred regardless of the volume of associated activity. Page 126 2nd Ed, Page 146 Click here for Hint

or infinite calling population? finite calling population or queuing theory or infinite calling population? infinite calling population An environment in which the number of potential arrivals to a waiting line is unrestricted. Page 134 2nd Ed, Page 154 Click here for Hint

economies of scale or variable cost or diseconomies of scale? diseconomies of scale Increasing average unit cost by increasing volume. Page 126 2nd Ed, Page 146 Click here for Hint

variable cost Cost that varies with volume of associated activity. FCFS or fixed cost or variable cost? variable cost Cost that varies with volume of associated activity. Page 127 2nd Ed, Page 147 Click here for Hint

blocking or balking or queue discipline? Preventing customer arrivals from entering a system due to limitations on the allowable length of a queue. Page 136 2nd Ed, Page 156 Click here for Hint

perceived time The passage of time as measured by a person, absolute time or perceived time or FCFS? perceived time The passage of time as measured by a person, usually without the use of a clock. Page 143 2nd Ed, Page 163 Click here for Hint

balking When an arriving customer decides against joining a line. blocking or balking or queue discipline? balking When an arriving customer decides against joining a line. Page 135 2nd Ed, Page 155 Click here for Hint

or infinite calling population? finite calling population or queuing theory or infinite calling population? finite calling population An environment in which the maximum number of potential arrivals to a waiting line is distinctly restricted. Page 133 2nd Ed, Page 153 Click here for Hint

absolute time The passage of time as measured by a clock. perceived time or absolute time or preprocess wait? absolute time The passage of time as measured by a clock. Page 143 2nd Ed, Page 163 Click here for Hint

queue A waiting line. serpentine line or queue or queuing theory? Page 132 2nd Ed, Page 152 Click here for Hint

queuing theory or queue discipline or infinite calling population? The mathematical modeling of waiting lines. Page 132 2nd Ed, Page 152 Click here for Hint

blocking or balking or reneging? When an arriving customer joins a line, but then abandons it before being served. Page 135 2nd Ed, Page 155 Click here for Hint

serpentine line A single queue of queue or FCFS or serpentine line? serpentine line A single queue of customers waiting in a line that must bend one or more times to fit within the service facility. Page 138 2nd Ed, Page 158 Click here for Hint

break-even point or tractable or queuing theory? tractable Easy to use; yields insight with a limited number of calculations. Page 140 2nd Ed, Page 160 Click here for Hint

subcontract To engage a third party in outsource or subcontract or economies of scale? subcontract To engage a third party in the provision of value to a customer. Page 129 2nd Ed, Page 149 Click here for Hint

utilization Percent of design capacity in use. utilization or efficiency or design capacity? utilization Percent of design capacity in use. Page 125 2nd Ed, Page 145 Click here for Hint

capacity The productive capability of a system. capacity or design capacity or break-even point? capacity The productive capability of a system. Page 124 2nd Ed, Page 144 Click here for Hint