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New Zealand’s Leading Service Request to Completion INDESERVE’S ‘SERVICE DESK’ PRODUCT New Zealand’s Leading Service Request to Completion Management Solution!

A complete ‘Service Desk’ A tried and tested, feature rich, mature MANAGED SERVICES SOLUTION! Employs powerful web-based applications and software tools - E Service Suite Based on in-house application developments by our data management team Proven, efficient documented processes for all “request to completion” service jobs Trained and experienced operational personnel and technicians Uses latest computer and communications technologies

‘Service Desk’ Deployment Models An IN-HOUSE SERVICE DESK staffed by customer personnel running the IndeServe E Service Suite of software modules locally An OUTSOURCED SERVICE DESK manned by IndeServe personnel remotely using the same IndeServe E Service Suite of software modules National Service Centre Requesters Customer’s Help Desk

Clicking on to ‘Service Desk’ NSC CUSTOMER 2ND LEVEL SERVICE 3RD LEVEL SERVICE IndeServe’s National Service Centre Our Outsourced ‘Service Desk’’ NSC CUSTOMER IndeServe Resolvers and Frontline Technicians & Engineers 3rd Party Service Partners Suppliers NSC CUSTOMER 1st level trained operators, Technology, Location, Processes, Management 24/7 Request To Completion service operations Password-secure Web Access Telephone, Email or Fax: SERVICE REQUESTS, PURCHASES, QUOTATIONS, TRACKING, REPORTING, INFORMATION RETRIEVAL FACILITY MANAGEMENT Information Technology Telecommunications Cabling Infrastructure Electrical Infrastructure Power Management Security Air Conditioning Heating & Ventilation Building Maintenance E Service Suite Web applications for customer online requests, purchasing, tracking and retrieval NSC CUSTOMER NSC CUSTOMER Customer Sub-webs Document storage & retrieval Online asset register NSC CUSTOMER

OUTSOURCED SERVICE DESK Easy Access! It’s a SPOC! Customer Access! ‘Business 2 Business’ OUTSOURCED SERVICE DESK Sub-web Jobs request records Quotations Custom Packaged Priced Services Reporting: Stats, Trends, SLAs, Recommendations Site records, Maintenance records, Audits, Network diagrams, As-builts, Plans Asset Records, Inventory Records 1st level Resolvers Schedulers & Resourcers 2nd and 3rd level Resolvers Service Delivery management Database and Sub-web management Reporters and Draughtsmen

50 to 5,000 staff, 1 to many locations ‘Service Desk’ Users 50 to 5,000 staff, 1 to many locations Central government departments State-owned enterprises Local government Banks & Financial Houses Insurance companies Medical fraternity Energy companies Professional practices Property companies Chain enterprises, eg, Hotels, Retail, Wholesale

‘Service Desk’ Differentiators IndeServe is a national services company We are proven experts at delivering quality service We are specialists in dealing with trades suppliers and service providers We apply these to take responsibility for ensuring your assets and infrastructure are continuously optimised We make it happen on time and let you get on with your core business activities

‘Service Desk’ Availability The solution is ready to go! High points for more development: Refine the pricing model General reporting Asset management Service level performance analysis Procedure disciplines: customer training, customer satisfaction, reporting and reviews, internal reporting and analysis

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