Welcome Team presentation: Designing Compassionate Care - Livewell Southwest

Introducing the Glenbourne Unit Acute Mental Health Unit The importance of compassion is well-recognised …little guidance around how to operationalise it. Values…how do you make this tangible? How to know if you are doing it well? Reviewing existing working groups and setting this as a priority and reviewing it against existing priorities. QI becomes vehicle to systematically and methodically assess and apply implementation. https://www.youtube.com/watch?v=ZaGu2OvBkrM

Supporting people we care for Driver diagram To increase the overall outcome measures by 50% (aggregate) by April 2019 Self-compassion Systems and Processes Supporting people we care for Supporting the team Talk about things we were doing and pulling together things which are coherent strategy towards compassionate care

Measures SCORE survey Compassion focused measures

Compassion focused measures Compassion scale Self-compassion scale Professional quality of life Warwick-Edinburgh wellbeing scale

Unit-wide activities for staff Main title slide page Unit-wide activities for staff

2017 Reflective Practice data 124 attendees over the course of 2017

PDSA Testing ramps: Reflective Practice DATA FEEDBACK TO FRONTLINE STAFF Cycle 1E: Increasing scope of staff attending Cycle 1D: Develop content and restorative factors Cycle 1C: Room availability and centrality Cycle 1B: Permission to attend when busy Cycle 1A: Facilitator availability

PDSA Testing ramps: Incident huddle DATA FEEDBACK TO FRONTLINE STAFF Cycle 1D: Feedback and actions Cycle 1C: Suitable timing Cycle 1B: Preparation Cycle 1A: Facilitator availability

PDSA Testing ramps: Turbo teach DATA FEEDBACK TO FRONTLINE STAFF Cycle 1E: Promoting the timetable Cycle 1D: Expectation to attend Cycle 1C: Protected time to prep teaching Cycle 1B: Empowering range of staff to deliver training Cycle 1A: Agreeing curriculum

Staff Compassion Focused Therapy training

PDSA Testing ramps: Visual philosophy DATA FEEDBACK TO FRONTLINE STAFF Cycle 1E: Promoting the timetable Cycle 1D: Expectation to attend Cycle 1C: Protected time to prep teaching Cycle 1B: Extending to visiting professionals and the public Cycle 1A: Compassion and positivity for staff

Building the philosophy visually

Building the philosophy visually

What impact do these images have on you? “The images have made me smile when I’ve needed it most. The quotes can be quite thought provoking and have made me think about things differently.” “They stay with me through the day and also make me reflect, be more positive about things, and about myself, give me confidence and most importantly make me feel like I belong to a community.”

Building the philosophy visually for colleagues

Celebrating success and special events

Building the philosophy visually for patients

Next Steps and Aspirations Working Group: Increasing Team Participation and Involvement…Promoting the bidet effect Ensuring Change ideas are meaningfully co-produced. Using QI to demonstrate that compassionate care can be operationalised and publish work for others to share

Next Steps and Aspirations

Thank you for listening Co-brand logo here Thank you for listening Welcome Main title for slide set Optional sub title or name