Connecting with Volunteers Nonprofit 101 Connecting with Volunteers Donor Experience 101 Bridget L. Brandt

HELLO! Bridget L. Brandt Donor Experience 101 #bridgetlbrandt I don’t know everything, but I’m usually right…and always funny! 

What we are going to do today… Learn why great volunteers matter Listen to ways to keep great volunteers Discuss strategies we can implement

1 Why do this?

The Harsh Reality VOLUNTEERS VOLUNTEERS #bridgetlbrandt

2 So let’s do something!

#10 Face it. Maybe your baby is UGLY. 1. Survey Volunteers 2. Accept the Feedback (No excuses allowed!) 3. Make the changes to serve your customers

Tactic #9 Set Your Volunteers Up for Success 8 Fast Facts Who to call Who does What Emergency Management FAQs #bridgetlbrandt

9 Tactic #8 Stay in Touch Newsletters- While often unread, it is a great way to keep your name (awareness) high for your organization Email marketing- Volunteer focused Events- Great way to connect in person with 1:Many In person visits- BEST and always will be (Connect/Network) #bridgetlbrandt

Tactic #7 Use Technology to Help What: Volunteer Spot Why: 1010 Tactic #7 Use Technology to Help What: Volunteer Spot Why: Track Volunteers Easy Sign Up Reminder Emails Efficiency Efficiency Efficiency #bridgetlbrandt

Tactic #6 1111 Stalk Your Volunteers #bridgetlbrandt

Tactic #5 Get Social Be where your customers are! Social ads 1212 Tactic #5 Get Social Be where your customers are! Social ads Facebook Ads Resource Infographics to share Hubspot How to Use Power Point to Create Infographics Engage and Monitor Hootsuite *Eloqua 2011

Tactic #4 Use Video to Educate/Promote 1313 Animoto Tips: https://animoto.com/play/kmzQs1UNYjKUZ0pvXUbzwg Made in 6 minutes. Tips: Post on You Tube and your site Keep it short End with a call to action

1414 Tactic #3 One Bad Apple #bridgetlbrandt

Tactic #2 Their time is just as valuable as your time 1515 #bridgetlbrandt

“The deepest principle in the human nature is the craving to be appreciated.” -William James Tactic #1 Show your appreciation in many ways, as often as you can.

1717 AND ALWAYS!!!! HAND WRITE THANK YOUS! #bridgetlbrandt

ACTIVITY What I do to keep GREAT Volunteers! Donor Experience 101 Bridget L. Brandt

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