Organization Culture and Workplace Integrity building Tulasi Sharan Sigdel 12/3/2018

Learning objectives Understanding culture and its characteristics for integrity building in organization Analyzing the importance organization culture in integrity building 12/3/2018

Presentation outline Concept of culture and organization culture Ethical landscape of decision making The roots of integrity in organization Culture and organization environment Drivers of “breakdowns” [fear and need/greed] and integrity building Reflection of social values and individual thinking in organization culture and integrity building Implementation of values of organization and integrity building Workplace integrity 12/3/2018

Public organization & characteristics Public organizations are state’s agents for collective public actions. These organizations deliver public services with more or less efficiency, equity, honesty, and accountability. Characteristics of public organizations are; Public accountability Goal is to serve its citizens Protect rights of citizens and being responsible to its citizens Do not run for profit making business Promoting inclusiveness Governing structure and transparency 12/3/2018

Culture and organization culture Culture: a system and process of shared assumptions, values, and beliefs, which governs human and organization behaviour. Organization culture: Common values, symbols, beliefs, and behaviors in an organization. The common and shared values influence people’s acts and behaviour in society or in organization. “Culture comes down to a common way of thinking, which drives common way of acting” Goffee and Jones, 1998 12/3/2018

Characteristics of organizational culture Shared value Innovativeness Impartiality Result oriented Stability Team orientated Competitiveness and cooperation Respecting citizens/customers 12/3/2018

Issues related to organization culture Hofstede talks of multiple issues related to cultural dimensions in organization Power relation [power-distance] Uncertainty avoidance Individualism vs collectivism Masculinity vs femininity Long-term orientation. Hofstede, 2003, 2010 [Culture’s consequences, Cultures and organizations 12/3/2018

Some questions Why do you think work place/organization culture is important for integrity building? How do you see the workplace culture in your organization? What factors have been affecting your workplace/organization culture [both positive and negative]? What things do you think can help promoting better workplace/organization culture? 12/3/2018

Myths in organization ethics & culture! Personal values are not expressed within the organization People with high moral values always act with high integrity regardless of organization environment Introducing a strong “code of conduct” or written policies on integrity building eliminates the unethical behaviour of people 12/3/2018

How does human behaviour shape? Internal thinking External environment Social and cultural frame that we grow in Social and cultural environment influence our experiences and thinking pattern Personal goals and objectives [what you value most] Needs [basic and luxury] Complex relation between multiple processes that affect human behaviour 12/3/2018

How does your decisions shape? 12/3/2018

Ethical Landscape Source: Carol W. Lewis 12/3/2018

Integrity problem When does integrity problem arises? Have we implemented our promises or policies we have made? 12/3/2018

Cont… Integrity problems in organization arises where there is discrepancy between; The contract and actual execution [what we promise to do and what we do in real life] Policy and implementation Entitlement and access 12/3/2018

The roots of integrity In a case, Nurturing a high-integrity culture, Jean Francois Manzoni writes: Organization, that employ lasting success in terms of both performance and integrity, have developed a strong and positive organizational culture that nurtures its employees. Changing organization culture requires modifying the common way of thinking The first step for quest for integrity is basic compliance dimension. While this is necessary condition but not sufficient. 12/3/2018

Cont.… High integrity entails more than respecting rules and regulations; it implies “doing the right things” for the organization Building trust and trustworthiness Eg: why should I pay tax? How does my government make the best use of money I paid? 12/3/2018

Cont. “Breakdowns” of Integrity Fear Need?/Greed How do these two things shape employee’s behaviour in organization? How does it paralyzes organization’s culture? 12/3/2018

Work place integrity in question!!! 12/3/2018

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स्रोत: महालेखा परीक्षकको प्रतिवेदन २०७३ 12/3/2018

Crushing stones Gavin-ware wall 12/3/2018

Extracting stones Crushing stones Road 12/3/2018

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Public sector characteristics: do they apply to our institutions? 3 5 Loyalty Exit Voice 2 1 4 Organize 6 12/3/2018 Source: Albert O. Hirshman

Perceived integrity survey results People with high integrity 15-20% People with moderate integrity 60-70% People with low integrity Source: survey result from earlier training 12/3/2018

Workplace Integrity Practice (Achieving Good Practice) Workplace Integrity Core Areas: Ethical leadership Active management and supervision The right people Effective processes Confident professional reporting 12/3/2018

1. Ethical Leadership Lead by example Set clear expectations Applying values and human rights Organisational values Human rights Make confident decisions Communicate with staff Value staff Develop your skills 12/3/2018

2. Active Management and Supervision Use available management tools Know your staff Examine performance Examine complaints Identify potential issues Foster continuous learning Be available 12/3/2018

3. The Right People Promote the code of conduct Adopt values Embed shared responsibility Share community expectations Educate staff about ethical responsibilities Encourage continuous learning Practice ethical decision making Identify role model Learn from mistakes Act to prevent Acknowledge staff 12/3/2018

4. Effective Processes Consult with staff Conduct risk assessments Monitor trends Reinforce policies Monitor compliance Conduct audits Engage support Manage exiting staff Include ethics and integrity Use scenarios 12/3/2018

5. Confident Professional Reporting Share responsibility Encourage professional reporting Enable reporting Know your responsibilities Create a safe reporting culture Monitor health and wellbeing Support staff Seek feedback Review complaints handling 12/3/2018

Things we need! For integrity; Commitment Clear set of values and standards Communication of values and standards Continuous and consistent actions Moreover, Assess your ethical position Acknowledge that “it starts with me!” Build ethical thinking into daily activities Establish a legend; let it be disseminated 12/3/2018

Learning points Integrity in complex relationship of social, political, cultural and organization rules and regulations Roots of integrity building is the culture; both organizational culture and socio-political culture Two major driving factors for breakdowns of integrity are; fear and greed Actions of an individual are basically shaped by three things; one’s goal or objective, organization culture and socio-cultural environment Integrity building needs compliance dimensions and something more 12/3/2018

Thank You 12/3/2018