AKT Confidential & Proprietary Workforce Analytics Made Easy HRus, February 6 th 2012 Etan Bernstein

2 AKT Confidential & Proprietary Why is Everyone Talking About Workforce Analytics? Numbers Behind HR New tools and methods enable HR to define the link between people practices and performance. This couldnt have happened at a better time, since CEOs are hunting for value anywhere they can find it. …more and more business functions are using data not only to increase efficiency but also to help generate better business results. Heres how HR can join their ranks. The need for expanded workforce reporting and analytical capabilities has likely never been as urgent. Workforce issues … are prominent on corporate agendas.

AKT Confidential & Proprietary thus, workforce analytics can be extensive and SOPHISTICATED Its the era of BIG DATA … but… SIMPLE solutions can provide TREMENDOUS value!

4 AKT Confidential & Proprietary Value /Impact HR OperationalBusiness Strategic Successful Workforce Analytics is a transformation process Optimize talent processes Increase HR efficiency Measure efficiency of HR operations Optimize use of HR technology Ad hoc reporting to improve operations Increase workforce productivity Support decisions with workforce data Measure efficiency of the workforce Monitor workforce trends and changes Business acts upon workforce reporting Measure business impact of HR Align human capital investment with strategy Analyze workforce trends and explain causality Measure and forecast effect of HR on business Align HR with business strategy Embed workforce planning in business planning Forecast and plan future workforce Drive strategic business planning HR Operations Reporting Strategic Analytics Workforce Planning Workforce Reporting

5 AKT Confidential & Proprietary Case 1: Workforce Productivity Sales representatives leave the company after about a year. It takes a few months for sales representatives to reach good performance. Create a business case for managerial decisions

6 AKT Confidential & Proprietary Case 1: Workforce Productivity Create a business case for managerial decisions

7 AKT Confidential & Proprietary Case 1: Workforce Productivity Reduce first 60 day turnover by 5% Extend average service length by 1 month Improve average steady state sales by 3% Improve learning curve by 10% Create a business case for managerial decisions

8 AKT Confidential & Proprietary Case 1: Workforce Productivity Create a business case for managerial decisions Improved Candidate Screening & Job Expectations Orientation & on-the job training Feedback & compensation model Manager training & employee relations

9 AKT Confidential & Proprietary Case 1: Workforce Productivity Create a business case for managerial decisions Improved Candidate Screening & Job Expectations Orientation & on-the job training Feedback & compensation model Manager training & employee relations Investment of <5M NIS Produces > 20M NIS increased Revenue

10 AKT Confidential & Proprietary Case 2: Talent Measures Track and develop organizational talent pool

11 AKT Confidential & Proprietary Case 2: Talent Measures Track and develop organizational talent pool X Close

12 AKT Confidential & Proprietary Case 2: Talent Measures Track and develop organizational talent pool X Close GOAL

13 AKT Confidential & Proprietary Case 2: Talent Measures Track and develop organizational talent pool X Close Successor Ready in 0-1 years Successor Ready Today No Successors Identified Successor Ready in 2-3 years Successor Ready in 1-2 years Succession Readiness Succession Plan Effectiveness Filled Internally - From Succession Plan Filled Externally Filled Internally - Not From Succession Plan 45% 13% 18% 16% 8% 21% 33% 46%

14 AKT Confidential & Proprietary Case 3: Revenue per FTE (a classic!) Compare and track workforce efficiency ICL

15 AKT Confidential & Proprietary Case 3: Revenue per FTE (a classic!) Compare and track workforce efficiency ICL

16 AKT Confidential & Proprietary Case 3: Revenue per FTE (a classic!) Compare and track workforce efficiency

17 AKT Confidential & Proprietary Case 3: Revenue per FTE (a classic!) Compare and track workforce efficiency

18 AKT Confidential & Proprietary 9 Tips to get you started Link to the company's key business challenges Ask managers what information they need to be able to make better decisions Dont invent the wheel – start with standard metrics Select measures that can be derived from readily available data Less is more – begin with just a few metrics Start today Simple, Simple, Simple

AKT Confidential & Proprietary Not everything that can be counted counts, and not everything that counts can be counted Albert Einstein Galileo Galilei Measure what is measurable, and make measurable what is not so

20 AKT Confidential & Proprietary Thank You T | M |