Public Servant Presented by Marc Hamlin, Brazos County District Clerk February 8, 2017

Basic Set up of a Clerk’s Office Traditional Thinking Basic Set up of a Clerk’s Office Chief Deputy District/County Clerk Deputy Clerks

Puzzle Pieces Not Fitting Customer Service 1) Front Counter 2) Telephone Personnel Problems 1) Employee Supervision 2) Supervisor Help Courts 1) Looking for Files 2) Complaints

Before F r o n t Customer Area C o u n t e r

After F r o n t Customer Area C o u n t e r

Putting the Pieces Together Creating New Supervisor Positions  Eliminate Chief Deputy Position  Area Supervisors Establishing a New Filing System  Time Savings  County Savings Consolidating Positions  Redistribute Job Duties  Eliminate Three Positions Court Liaison

District/County Clerk New Concept District/County Clerk Area Supervisor Area Supervisor Area Supervisor Area Supervisor Deputy Clerks Deputy Clerks Deputy Clerks Deputy Clerks Deputy Clerks Deputy Clerks Deputy Clerks Deputy Clerks Deputy Clerks Deputy Clerks Deputy Clerks Deputy Clerks Deputy Clerks Deputy Clerks Deputy Clerks Deputy Clerks Deputy Clerks Deputy Clerks

Central Filing Area OR Employees Filing Time Savings File Requests Records Retention OR

Benefits Increased Productivity Decreased Misfiling Less Personnel Problems Better Court Relations Less Complaints Documents & File Access

Article written by Phil Rosenberg, The HR Doctor Article written by Phil Rosenberg, The HR Doctor. Published in NACo County News, Vol. 41, No. 19, October 5, 2009.