Postpaid Documentation & Verification Process

Connection Category - Individual Owned Individual Paid 1 Photograph (Passport Size) Duly Filled CAF Tariff sheet Address Proof Photo ID Proof Pan Card / Form 60 Employment Proof – ID card with a Test Mail from their official Email address or Salary slip All the documents need to be self attested by customers

AS per TERM Mumbai & all operators List Of POI & POA Sr. No Document Docs Valid (AS per DOT) Remarks AS per TERM Mumbai & all operators Docs Valid (AS per DOT ) 1 Valid Passport with photo & address POI & POA With customer address and photograph  yes 2 Arms License with photo & address and if not expired With customer address and photograph   3 Defence Personnel – Armed Forces: Dependent’s Card valid for spouse / parents / children with Address. Can also be taken as POA if address is also mentioned on this. 4 Election Commission Voter’s ID Card With customer address and photograph   Yes 5 Defence Personnel – Armed Forces ;Certificate from (Group A-commissioned officers letterhead) Competent Unit Authority Certificate from Competent Unit Authority mandatory as per Annexure B( Photocopy can be accepted ) 6 Certificate from Gram Panchayat with photo Xerox copy of certificate to be accepted as per Annexure A. 7 Unregistered Lease and License Agreement on Rs.100/- Stamp paper along with Police Verification Letter Certificate duly stamped and signed with Photogrpah POA  

AS per TERM Mumbai & all operator List Of POI & POA Sr.No Document Docs Valid (AS per DOT) Remarks AS per TERM Mumbai & all operator Docs Valid (AS per DOT ) 8 Post Office Passbook with stamped photograph of the applicant POI & POA With customer address and photograph and stamp of the Postoffice. Yes 9 Defence Personnel – Armed Forces :Canteen Card with photo & address. Can also be taken as POA if address is also mentioned on this. yes 10 Income Tax PAN POI   11 Landline Bill(not more than 3 months old)-(MTNL,BSNL,TATA,RELIANCE,AIRTEL) POA Bill should be in customer’s name for latest bill cycle (if bill is in the name of applicant’s Father/Mother/Spouse then the applicant's POI to be matched to establish relationship with that person. Bills only upt o last 3 months to be considered valid inc 12 Electricity Bill of State company (not older than last 3 months) 13 Rent  / Lease & License/ Sales Agreement - Registered Only with Local Police Verification Certificate on Rs.100/- Stamp Paper notarised. Sale deed older than 6 months supporting proof required 14 Nationalized bank photo bank passbook as per the list only banks.The bank pass book entry Only as per valid list of should have updated with last month entry with in a period of 90 days.

Idea - Customer Life Cycle New Customer New Acquisition Service Provisioning Welcome Visit Welcome Process Welcome SMS Welcome Call 1st Bill Call Address Verification Credit Verification Segmentation Documentation Activation Number Management

Post Paid – CV Check Reasons for Rejection Outstanding in any old/linked account Incomplete or Incorrect document submission Reasons for Negative Verification Address not found or Short Address Customer not met Refused to show documents Sim card not received Third Party User Case Customer is a Student or no income source Customer has expired Low Profile Grey Area

Welcome Call OBJECTIVE OF THE WELCOME CALL To confirm/ update name, billing address, landmark, Pin Code, Landline number, email address, date of birth, bill plan, To educate the customer about his - Bill plan, rentals, bill cycle, bill delivery date. - Payment procedure & Payment Options, explanation of using handset (how to make a call, send sms, fax/data services – if customer wants), - Roaming Info – Rentals required and process to activate, Explanation of Self Care & E-bill. To cross sell Standing Instructions & Electronic Clearing System payment modes

Billing - Modes of Payment Cash Cheque / Demand Draft Credit Card /Debit Credit ECS – Auto debit to Bank Account Standing Instructions Payment through IVR Idea Portal Bank Portals

Billing Cycle Activity Chart from Billing Period to Permanent Disconnection Billing Period Bill Generation Zonal Delivery Bill Dispatch Bill Delivery Bill Due Date Temporary Disconnection Permanent Disconnection  30 Days Day 1 3rd Day from the Bill Generation Day 5th Day from the Bill Generation Day 7th Day from the Bill Generation Day 18th Day from the Bill Generation Day 32nd Day from the Bill Generation Day 90th Day from the Bill Generation Day

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