Partnering for Success Mutare/Avaya Solutions Overview for Rocky Mountain Avaya User Group August 8, 2007 Partnering for Success

Agenda 1. Mutare Background 2..Unified Communications 3. Business Continuity Solutions 4. Customized Solutions

Mutare Software 17 Year Developer of Integrated Voice Applications Over 1,000 Applications Premier Member of Avaya’s DeveloperConnection Program Avaya / Lucent / Octel / VMX Heritage Wide variety of Applications Classic Integrated Voice Response Employee Productivity (Unified Messaging) Call Processing / Workflow Strong International Presence Reputation for Excellent Service and Support

Some Customers

Mutare Software Delivering Enterprise Communication Solutions Unified Communications Business Continuity Specialized Solutions This slide provides a visual synopsis of Mutare’s product focus. Simply put, Mutare offers software solutions in 3 major UCD segments. In Unified Communicatoins, we provide solutions that augment and enhance those provided by Avaya messaging platforms to enhance the user experience and bring real value to those customers who see and leverage on a daily basis the advantages of Unified Communications. We also know that compliance issues and disaster recovery are prime topics in todays communicatoins discussions. That said, Mutare is a leader in providing softare solutions that keep businesses going and open and that work hand in hand with Avaya Modular Messaging to ensure that your customer always have access to mission critical servers and data. Finally, we understand that not every business is alike and that competitive advantage is often less a function of following the leader but rather in leveraging the unique characteristics and strenghts of your customers enterprise. To that end, Mutare provides both applications consulting and design to meet the specific and unique needs of your customers business. Lets take a look inside each of these silos of competency and see how mutare software can help you say yes to your customers and sell more Avaya UCD product Customized, Vertical & Services Solutions Automate Processes Improve Service Decrease Costs Enhanced Messaging Solutions Notification Delivery Escalation Software Solutions to Keep Businesses OPEN! Preparation Communication Migration

Mutare…Enhanced Voice Messaging Unified Communications Notify Delivery Escalation EVM Demo Under the heading of EVM or enhance voice messaging, Mutare provides a suite of solutions that help customers to better manage and execute on the messages that they receive Enhanced Messaging Solutions Notification Delivery Escalation

Unified Messaging - EVM NOTIFY Sends notification of new messages (including Caller ID) to any email address, digital phone, PDA, etc. DELIVERY Copies Voice and Fax Messages to ANY email inbox (Exchange, Lotus, GroupWise, etc.) Notification Message Length of message and name of sender. Voice message sent as attachment.

EVM Notify Sends notification of new messages (including Caller ID) to any email address, digital phone, PDA, etc. Notification Message

Length of message and name of sender. EVM Delivery EVM Delivers Voice and Fax Messages to ANY email in box (Exchange, Lotus, GroupWise, etc.) Length of message and name of sender. Voice message sent as attachment.

Web Configuration EVM requires NO DESKTOP SOFTWARE INSTALLATION! Delivery Setup Notification Setup Attachment Format

Mutare EVM Demo http://evm.mutare.com/demo You can experience EVM notify and delivery first hand by going to the site above. Remember, if your customer likes EVM, they can be up and running in days not weeks or months.

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EVM in an Avaya Enterprise Octel® 200/300 Serenade Octel® 250/350 Aria Intuity™ AUDIX® Avaya Modular Messaging EVM Benefits Unified messaging benefits…NOW! No desktop software deployment Common user experience across all Avaya messaging platforms Facilitates migration from legacy to Modular Messaging environment, at a flexible pace, incl. server consolidation Free migration to Modular Messaging Added benefits in MM environment Notify for ALL messages (vs. call answer) Only uses 1 IMAP4 client Works with ANY email system No desktop client EVM

EVM EVM Benefits with MM EVM Enhances MM Modular Messaging EVM Enhances MM No desktop software deployment Subscriber choice – MM plug-in or EVM User Interface is the Web Works with ANY email system Leverages Mobile devices (Blackberry; Treo; Q) Higher utilization of unified messaging with EVM Overcomes limitations Only uses 1 IMAP4 client (ideal in environments with over 2,500 subscribers) Provides notification for ALL messages (vs. call answered messages only) Customizable for specific user requirements Centralized administration EVM

Some Enhancements Delivery Can Be Deactivated Per User Restrict Delivery Address @Mutare.com (Many) SQL Database And Centralized Admin Back Up EVM Systems Single Sign On “Caller ID Name” MM 3.1 - No User MM Password Needed – Super User Account MM 3.1 - Automated Database Update – LDAP To MM MM 3.1 - Automated Voice Message To Users When Installed

Blackberry ® Considerations EVM Notify works with all Blackberry ® models. EVM Delivery BlackBerry® Enterprise Server software version 4.1 Service Pack 2 BlackBerry® Device Software 4.2 and later BlackBerry® Pearl™ 8100 smartphone or BlackBerry® 8800 smartphone

Compelling Return for EVM EVM applications enhance employee productivity… > 80% users report improved productivity! They also provide an easy ROI … With EVM notify, an employee can save 5 - 10 minutes/day not having to check for new messages. With EVM delivery, the average remote worker saves 15 minutes/day not having to listen to messages over the phone network. That translates to over 20 saved minutes of phone time per person, per day. At $.05 per minute, this equals $1.00 per day. EVM costs are typically under $15 / person. BOTTOM LINE: EVM pays for itself and employees get the productivity enhancements!

Modular Messaging Architecture EVM Server W2003 Mutare App(s) Existing Customer Infrastructure Modular Messaging EVM SMTP Server MAS MSS Web Server Database Server PBX

Requires Internet Messaging Intuity Architecture Application Server W2K / W2003 Mutare App(s) SMTP Intuity™ AUDIX® Database Server Requires Internet Messaging Web Server PBX Workstation

Message Escalation Message Escalation Monitors selected mailboxes according to selected criteria and takes appropriate action when targeted conditions occur Message over “x” hours old Message in selected mailboxes Message from selected person(s) Actions can include: Send email Copy message to another mailbox Send text message Place call Raise the national security threat level Help desk, call center applications Alert! Modular Messaging EVM MAS MSS

Mutare Business Continuity Suite Message Mirror Incremental Full Message Archive Migration Solutions Emergency Event Notification Business Continuity is one of the most important topics discussed today in both Technical and Business Unit meetings with Avaya personnel. This second pillar of competency for Mutare is one that is highlighted by three primary offers that provide for message and or system integrity, event notification and migrations solutions designed to protect investments in messaging and call processing applicatoins currently residing on legacy platforms. Software Solutions to Keep Businesses OPEN! Preparation Communication Migration

MM Enhancements – Message Mirror Copies messages from System A to System B Performs the delete function as well Uses a database that maps a mailbox number on system A to system B (numbers can be different) Mirror can be performed on selected mailboxes only (Executives, mobile workers, etc) Multiple MAS systems can be backed up to a single MSS Supports business continuity strategies Modular Messaging Backup System Modular Messaging System #1 EVM MAS MSS Modular Messaging System #2 MAS MSS MAS MSS

Incremental Message Backup MM Enhancements - Message Mirror Incremental Message Backup (LAN Backup Buddy) Copies last xx hours of messages from primary MSS to EVM server In event of primary system failure, the following would occur: LAN backup is restored to MM backup system (this creates an image of the primary as of the date/time of the LAN backup. Messages received since last backup, stored on EVM server are copied to MM backup system, creating a near-real-time copy of the primary MM system. Modular Messaging Backup System Modular Messaging System #1 EVM MAS MAS MSS MSS

Modular Messaging System #1 Message Archive Copies messages from one or multiple MM systems to a repository on Client’s network In addition, a SQL database is updated with details of each message (m/b #; date; time; etc) Web Search tool provided to for messages retrieval Used for compliance (SOX) archiving and retrieval Financial & legal applications We have just discussed message retention and the maintaining of system integrity in case of failure which are certainly topics that are of great importance to the technical buyer. Conversely, Message Archive speaks to the business continutity officer or department head that is concerned with compliance and the integrity of the information that is encapsulated in the data bit. Message Archive copies messages from one or multiple MM systems to a repository on Client’s network. With a SQL at their access, the database is updated with details of each message (m/b #; date; time; etc). A Web Search tool is also provided to for messages retrieval and is used for compliance (SOX) archiving and retrieval Modular Messaging System #1 Client Server EVM MAS MSS

Migration Services – Message Copy Message Migration “Silver Briefcase” Avaya partnering with Mutare (Avaya DevConnect) to migrate voice messages from Octel 200/300, Octel 250/350 and INTUITY AUDIX servers to Modular Messaging Octel® 200/300 Serenade Avaya Modular Messaging Step #1: Prepare mailboxes on MM system (customer) Step #2: Prepare Legacy System - Octel requires OctelAccess Server/LAN Card - Intuity requires Internet Messaging/App Server Step #3: Customer Provides Subscriber List Step #4: Resets passwords on Legacy system(s) Step #5: Copies messages retaining message status (private, urgent, timestamp, etc.) Octel® 250/350 Aria Intuity™ AUDIX® Requirements: 200/300 250/350 - OAS & LAN Card; Recent Release Loaner equipment for OA Server and LAN Card Intuity – Internet Messaging feature

Mutare Software Solutions Specialized Solutions MM Password Reset OCtel Forms Message Archive Inmate Inquiry Many, Many More @ www.mutare.com Call your Mutare District Manager for more info Mutare’s third pillar of competency is really our heritage. For more than 16 years we have been providing customized solutions for customers that run on Avaya development platforms and or stand alone application servers. We have more that 1000 applications running in over a dozen countries and all are 100% referenceable. We invite you to visit our website or contact your local Mutare District Manager to get more information regarding these custom and templatized solutions but for now, here are a few of our more popular apps. Customized, Vertical & Services Solutions Automate Processes Improve Service Decrease Costs

Password Reset Password Reset – MM, Intuity, Octel Subscribers reset their own Web-based Uses network-based verification Various levels of authentication can be included Can unlock mailbox and create random password or allow user to create one Send email or report to admin Password Reset is a great example of a templatized business application with a broadbased appeal. Via a web interface, subscribers reset their own passwords which by the way are not limited to voice mailboxes. Security is of course of paramount importance so our password reset application utilizes Uses network-based verification and various levels of authentication can be included beyond the standard offer. In addition, Password Reset can unlock mailboxes and create random password of allow user to create one as well as send emails or reports to the local Admin Modular Messaging EVM MAS MSS

Application Migration - Forms Voice Forms - Legacy Voice forms allow callers to verbally respond to scripted prompts for later transcription. Voice Forms – NEW Some data fields can be input through caller DTMF input. These fields can be automatically written to the forms database. Verbal responses can either be deposited in a voice mailbox, or sent to the transcription agent as an email attachment. Octel® 200/300 Serenade Avaya Modular Messaging Octel® 250/350 Aria Messages Forms Application Intuity™ AUDIX® Application Server Mutare knows the trust that customers have placed in Avaya call processing apps. With the sunset of Avaya’s legacy platforms, Mutare has become aware of some popular apps that wil not be transitioned to the new platform. With that in mind, Mutare has deveoped a host of legacy replacement apps that will help to ensure that migrations to a next generation server doesn’t mean changing the way in which you do business. Some responses can automatically be input into database Other responses can be transcribed by an agent into the database Forms Database

Product Recap Powerful Message Management Tools…….EVM EVM is a powerful add-on for MM EVM can ease the transition from legacy to MM EVM works with all Avaya Messaging Platforms (Octel, Intuity, MM) Business Continuity/Migration Services Mutare can help with moving messages and legacy applications Mutare helps remove roadblocks associated with migrating Emergency/Event Notification Part of Disaster Preparedness plan Daily usage provides for ROI Vertical Market and New Custom Solutions Mutare delivers cost saving, productivity enhancing custom solutions which improve customer service, increase revenues, retain happy employees Perfect add-ons for MM and MM/OCtel Transitions In summary, Mutare’s software solutions address three key market segments that are extremely important and topical for your customers. Whether there is a need for software that enhances the user’s experience associate with Modular Messaging, applications that address compliance or continuity issues or there is a need for a strategic development partner who can flexibly address the needs of the customer with custom solutions, Mutare is a partner that can help you sell more while overdelivering on customer expectations.

Q A & Contact Information: Linda Collins 972.820.5779 lcollins@mutare.com