Understanding How Human, Communication, and Technology Factors Influence Effective and Efficient Electronic Health Records (EHRs) Use . Brenda L. Berkelaar, PhD, Dean Jay M. Bernhardt. PhD, MPH, Elizabeth Glowacki, PhD & Claire Schneider, MA

Key Findings PLACE Need for shared information anchor TRUST Different trust based on healthcare experience WORKFLOW Approach EHR as work around or work anchor TEAM Shifting patterns of interprofessional communication PLACE Need for shared information anchor Key Findings

Implications PLACE Need for shared information anchor TRUST Different trust based on healthcare experience WORKFLOW Approach EHR as work around or work anchor TEAM Shifting patterns of interprofessional communication PLACE Need for shared information anchor Use Communication and interface DESIGN to highlight key info TRAIN for info literacy Craft POLICY for info sharing across orgs DESIGN system to leverage trust TRAIN EHR as part of workflow DESIGN using user data Customize POLICY for care context TRAIN for system-level interprofessional communication with tech

Going Forward PUBLISH results for scholarly and industry audiences including Health Communication Certificate program REPORT results to organizational leadership and IT TEST hypotheses generated by data in similar and different healthcare contexts By organization By specialty By topic COLLABORATE with interested practitioners Continue to CONNECT practitioners with researchers who have complementary interests and skills