Feedback Mechanism By Franziska Fehr – Progressio Ireland.

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Presentation transcript:

Feedback Mechanism By Franziska Fehr – Progressio Ireland

Feedback Mechanism Background Feedback vs complaints mechanism What for? Encourage and invite negative AND positive feedback Get reaction from supporters and public, as well as sector/ peers Offer direct point of contact in organisation Template/ Online Feedback

Feedback Mechanism Implementation Procedures Code Champion is contact person Feedback gets ed to Code Champion Code Champion reviews feedback Consultation with director/ relevant member of staff/ creator of piece of communication Discussion of solution Code Champion to reply (always!) Bi-annual review of feedback and mechanism (which can also be fed back to Dóchas)

Feedback Mechanism Potential Challenges Suggestions Back up from management Cross-organisational understanding of code principles and importance of compliance Importance of procedure outline Always get back to initiator