Troubleshooting Common Error / System Messages Occasionally, you may receive error messages or System Messages when attempting to do an inappropriate action in a Task List. The following slides will help you troubleshoot common errors or system messages. 1

Task Previously Charted Error: <Task> on <patient> has been charted previously by <personnel>. Action: Someone is attempting to modify a task at the same time that you are. Contact the user. 2

Current Patient View Deleted Error: The current patient view has been deleted. Please attempt to define the patient view again. Action: Your current patient list has been removed. Select a new patient list to retrieve tasks. 3

You Are Not Authorized Error: You are not authorized to chart the task, <task>. Action: Your position is not defined to be allowed to chart the task. 4

In Another Status Error: The task <task> is in a <task status> status. Continue? Action: You are attempting to chart a task that is not in a Pending/In Process/Completed status. If you still want to chart the task, click Yes. 5

Does Not Allow Detail or Modify Error: The selected task or combination of tasks does not allow detail or modify charting. Action: You double-clicked to perform detail/modify charting when there were a combination of tasks selected that do not all allow this form of charting. Deselect all the tasks and reselect only the ones that are allowed to be detail charted. 6

No Patients Error: The selected patient view does not contain any patients. The Task List will default to the previous patient list. Action: The patient list selected contains no patients. Select a different patient list. 7