SUBMISSION TITLE Uma Ravikanth Ankaraju & Technical Test Lead Krishna Kishore Gumparthi & Senior Project Manager Infosys Limited Logo of your organization 1 1

Abstract In this age of Digital Convergence and Disruption, financial services industry is rapidly undergoing digital transformation. Customer experience is the driving force for this transformation. Large programs are being conceived in the industry with this single important outcome i.e., to provide best customer experience. Performance of enterprise grade systems is one of the major contributor to end user experience. Managing large performance testing programs demands in-depth experience and maturity. Qualitative and quantitative aspects of governance along with right alignment and guided by proven management practices provide a stable foundation for the teams to thrive and achieve best productivity and performance. Digital transformation also requires innovations which serve as catalysts in successful delivery of performance testing services. This paper delves into these key success factors and our experiences for the best customer experience. 2

Critical factors in performance testing Processes- (1) Create and (2) Refine Create Refine Right Assessment and Early performance engagement Continuous Assessment Create Governance and Management Processes, Procedures Refine Governance and Management, Processes, Procedures Create roles and responsibilities Refine roles and responsibilities Create customized templates and checklists Refine customized templates and checklists Define metrics Refine metrics Create test plans, scenarios Refine test plans, scenarios 3

Critical factors in performance testing People- (3) Socialize and (4) Empathize Socialize Empathize Understand stakeholders roles and responsibilities Understand stakeholder expectations Explain performance testing plan, schedules Understand stakeholder plans, schedules Explain performance testing risks Understand stakeholder risks Explain performance testing constraints Understand stakeholder constraints Conduct regular meetings to communicate the unplanned/planned issues Understand planned and unplanned downtimes Conduct team outings / informal meetings Recognize and reward the best performers and teams 4

Critical factors in performance testing Product- (5) Quality and (6) Value Quality Value Quality in assessments through defined checklists and reviews Value through comprehensive assessments Quality in risk assessment Value in risk based performance testing Quality through continuous innovation Value through continuous innovation Quality in performance testing artifacts Value through re-usability and quality Quality through continuous performance testing Value through performance culture Quality through right tools Value through right tools 5

References & Appendix 1. http://searchcio.techtarget.com/definition/digital-disruption 2. Based on Project experiences at Infosys Limited 3. https://www.telstra.com.au/content/dam/tcom/business-enterprise/digital-media/pdf/digital_first_discussion_paper.pdf 4. https://www.infosys.com/newsroom/press-releases/Pages/nia-artificial-intelligence-enterprise.aspx 5. http://insights.wired.com/profiles/blogs/47-of-consumers-expect-a-web-page-to-load-in-2-seconds-or-less 6

Author Biography Uma Ravikanth Ankaraju is a Performance Test Lead at Infosys Limited. He leads performance testing projects for Financial industry customers at Infosys Limited. He focuses on performance testing tools and practices. He also mentors teammates in Performance Testing and Engineering. Krishna Kishore Gumparthi is a Senior Project Manager at Infosys Limited. He manages performance testing services for Financial industry customers at Infosys Limited. He has been closely involved in emerging areas initiatives in performance testing services. He also guides teammates in Performance Testing and Engineering. 7

Logo of your organization Thank You!!! Logo of your organization 8 8