How Spanish Speaking People Utilize the CDC National Immunization Information Hotline Edgar Villanueva, BSPH

Hotline Background Started March 1997 Provides information, referrals, and publications Serves English & Spanish speaking callers. TTY Service also available Calls are answered Monday - Friday 8am to 11pm Calls are randomly surveyed for content and demographic information

Spanish Call Volume (1998-2001)

Demographics of Spanish Callers to the CDC National Immunization Information Hotline (2001)

Gender (2001)

Country of Origin (2001)

Education Level

Age Categories (2001)

Over 70% of Spanish callers call from 10 states (2001) 20% - California 13% - Texas 10% - Florida 8% - Arizona 5% - Illinois 4% - New York 4% - North Carolina 3% - Colorado 3% - New Jersey 2% - Virginia

How Spanish Callers Found NIIH Phone Number (2001)

What information are Spanish service callers looking for?

Topics Discussed (2001)

Specific Shots Discussed (2001)

Referrals Provided (2001) 89% - Local Clinics 7% - Hotlines 6% - State Groups 2% - Internet 1% - Private Providers

Special Services Assistance with Spanish Materials Partnerships (i.e. HMA) Data on callers State Hotline call rollover Assistance with campaigns

Contact Us!! English Service 1-800-232-2522 8AM - 11PM Spanish Service 1-800-232-0233 8AM - 11PM TTY Service 1-800-243-7889 10AM - 10PM Tailored Information to meet your needs. Free Publications Spanish literature Referrals Email: NIIHnet@ashastd.org Web site: www.vaccines.ashastd.org

Thank you! Edgar Villanueva, Health Promotions Coordinator Phone: 919.361.4851 Email: edgvil@ashastd.org Murial King, Bilingual Services Coordinator Phone: 919.361.4823 Email: murkin@ashastd.org