Innovative Approaches to Problem Solving Andy Fielding, Costain Victoria Yates, Costain

Introduction 8 oz 4 oz 3 oz

We cannot solve our problems with the same thinking we used when we created them! Albert Einstein

Do you have a problem?

Lean Construction School Problem Solving Module https://www.supplychainschool.co.uk/uk/lean/construction/topics/problem-solving.aspx?

Lean Construction School 6 step problem solving process Identify the problem Analyse the problem Develop the solution Implement a solution Evaluate the solution Standardise the solution 7 Steps? 8 Steps?

Lean Construction School https://youtu.be/QOjTJAFyNrU How to solve a problem in 4 steps (IDEA) Identify the problem Develop the solution Execute the solution Asses the results https://youtu.be/QOjTJAFyNrU

Lean Construction School Practical problem solving with lean Grasp the situation Containment Breakdown the problem Point of Occurrence Cause and Effect Analysis Root Cause Countermeasure Follow up check Standardise

Lean Construction School Problem solving techniques https://www.supplychainschool.co.uk/data/download_tracker.ashx?ID=5256&url=/uk/lean/construction/topics/problem-solving/how-can-we-help.aspx?

Defining the problem Context Technical People Time ?

Many a problem stated is a problem solved. Context Technical People Time ?

Asking Why Context Technical People Time ?

Issue and Actions Log Clearly define the issue? Clear identify the problem? Show the owner? Is timely?

What bugs you? When issues arise articulate what bugs you Define the bug as a problem Ask why

Is an opportunity a problem? What, When, Where? Why? How?

Brainstorming Creates many solutions Can be diverse Do the solutions identified solve the problem? Does brainstorming limit you

Lean Methods Concern Cause Countermeasure Plan Do Check Act DMAICT (Define, Measure, Analyse, Improve, Control, Transfer) Five Whys Root Cause Analysis SIPOC

The way we see the problem https://www.youtube.com/watch?v=vg936IW9i7Q

Assumption Awareness Do we take things for granted? Do we challenge the information we are given? Do we challenge the validity? Do we understand the conditions we are given? Is the context, technical, people, time appropriate? Who is responsible? https://www.youtube.com/watch?v=HZQ2GEhoWYs ASS U ME

Critical Thinking Video https://www.youtube.com/watch?v=HnJ1bqXUnIM

Video Critical Thinking Judging the obvious Is it obvious or unobvious? Trusting the obvious Being Critical Blink, Think Fast or Slow? Video https://www.youtube.com/watch?v=dItUGF8GdTw

Inside or Outside the box Is the solution contained within the problem? Why use outside the box thinking? Visualise the outcome

The Innovators DNA Concepts Observing Questioning Associating Networking Experimenting

Systematic Inventive Thinking Cognitive Fixedness Creative Thinking Convergent Thinking Divergent Thinking

Systematic Inventive Thinking Convergent Thinking Logical Objective Intellectual Realistic Planned Discriminative Structured Quantities Divergent Thinking Intuitive Subjective Emotional Imaginative Impulsive Holistic Free Wheeling Qualitive

Systematic Inventive Thinking is focused

Solutions to problems are repeated Triz 1946 Genrich Altshuller Studied 300k Patents Solutions to problems are repeated Research to understand then developed Theory of Inventive Problem Solving

TRIZ The ideality of a system, focus on the solutions not the problem

Physical contradictions TRIZ Physical contradictions

Technical contradictions TRIZ Technical contradictions Something gets better but something else gets worse eg stronger but heavier Physical contradictions The object has contradictory requirements A pen tip should be sharp to draw fine lines, but blunt to avoid tearing paper

Technical contradictions Physical contradictions TRIZ Technical contradictions 39 technical contradictions Physical contradictions 4 principle types, super system, subsystem, space and time

The Contradiction Matrix TRIZ 40 Inventive Principles The Contradiction Matrix

9 box principle TRIZ Before During After Super System System Subsystem https://www.slideshare.net/ybaronov/triz-overview-yaroslav?qid=687db6e5-2210-449d-9e95-2a8f6332ba11&v=&b=&from_search=9

TRIZ Trends of evolution Increasing ideality S-Curves, recurring pattern Increasing segmentation & use of fields Simplicity - complexity - simplicity Increasing dynamism & controllability Matching and Mismatching Non-Uniform evolution of parts Less human Involvement

TRIZ Idea generation to chosen solution Brainstorm in separate groups Choose appropriate solution(s) in separate groups Score - benefits, costs, harms Choose best solution from chart

Many Thanks for Listening If only I had the right question? – Albert Einstein Any questions Many Thanks for Listening andrew.fielding@costain.com Tel:- 07717838914