Cindy Maher and Jamie Guite Leading Edge Coaching & Development

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Presentation transcript:

Cindy Maher and Jamie Guite Leading Edge Coaching & Development

Buzz

Responsibility v. Accountability

How People Develop*

Ladder of Accountability: Level 1 Denial

Ladder of Accountability: Level 2 Blaming Denial

Ladder of Accountability: Level 3 Excuses Blaming Denial

Ladder of Accountability: Level 4 Wait & Hope Excuses Blaming Denial

Ladder of Accountability: Level 5 Acknowledge Reality (See It) Wait/Hope Excuses Blaming Denial

Ladder of Accountability: Level 6 Own It See It Wait/Hope Excuses Blaming Denial

Ladder of Accountability: Level 7 Solve It Own It See It Wait/Hope Excuses Blaming Denial

Ladder of Accountability: Level 8 Do It Solve It Own It See It Wait/Hope Excuses Blaming Denial

Scenario 1: Which Rung on the Ladder is Sue? There have been several complaints about the current new hire orientation program. They’ve ranged from “biggest waste of time since I dated my last boyfriend” to “I haven’t been this bored since I watched the 2010 movie ‘The Last Airbender.’ When the HR leader asked Sue, the head of the orientation program, what was happening, Sue replied, “Orientation programs are supposed to be dull. Everyone knows that.”

Scenario 2: Which Rung on the Ladder is Michael? In order to improve public perception, the Human Resources team has partnered with local organizations to provide volunteer opportunities for agency employees. At a status meeting, the agency’s Commissioner asks HR generalist Michael for a status of those partnerships. Michael replies: “I left messages with the local Food Pantry and the Springfield Clean City Commission two weeks ago. They must be busy because they haven’t called me back.”

Locus of Control

Excuses, Excuses What’s the impact of your favorite excuse on your buzz? On your relationships? How can you respond to the excuse that frustrate you in a way that shifts the person to an internal locus of control?

How Fear Happens* Appraisal of: Threat is Heightened By: Little Team Trust Lack of Support from Leadership External Locus of Control Uncertainty Fault / Blame / Finger-pointing from Others Threat is Lessened By: Lots of Team Trust Support from Leadership Internal Locus of Control Strong Cohesive Team Resources Negative: Give up Defensive Shut Down Fault / Blame / Finger-pointing from You Positive: Self Awareness Learn Reflection and Adaptation Own It / Leverage Team to Implement Solutions

Fear in Your Organizational Culture How do you (as an HR leader) respond to mistakes made by others? What makes you nervous at work? How does your response to fear contribute or take away from a culture of accountability at your government organization?