Yassin Al-Mutawah The manger of the Maintenance department

Main point The main job of our department. The crew . The customer's warranty . Statistics sector . Why do we want to expand ?

The main job of our department. The quality of the device . Yearly plans of the service . Receiving the service request .

The crew Very efficient service engineers Repair it in a very short time .

The customer's warranty assurance certification for two years

The period of assurance Devise repaired free ( spare part ) . Devise does not work well ( money back or replace it ) .

statistics YEAR AMOUNT OF SALES COMPLAINTS NOUMBER PERECENTAGE 2011 5.0000 500 10% 2012 8.0000 400 5% 2013 12.0000 3%

Why do we want to expand ? Giving the costumers more assurance time and right Improve the Maintenance department by building new branches of our department in most regions . To give our employees more financial incentives to be .