Operations Business Plan

Operations Sections Business Facilities Production Plan Workforce Plan Impact of Technology

Describe the building Describe the location Describe renovations Business Facilities Describe the building Describe the location Describe renovations Describe efficiencies of the business (energy, storage, special equipment, shelving, etc.)

Production Plan Purchasing Inventory management Who? Wholesalers Associated Grocers Bread Company Beverage Company Inventory management Computer system and scan system? Employee responsibility? Because of being a small store? How often are deliveries – weekly, bi-weekly? Customer Service Procedures What procedures are in place to correctly handle customer inquiries? What procedures are in place to keep customers happy? Examples would be training – how to empower employees to make decisions to keep customers happy by remedying issues.

Workforce Owners (2) Full-time Workers (9) Part-Time Workers(8) List duties Full-time Workers (9) List positions such as Meat Department, Produce, Dairy, Frozen, Advertising Pricing, Isle Sections for facing and stocking products Part-Time Workers(8) List characteristics Evening and Weekend workers average 20 hours per week Stock shelves, Cashiers, Carry-out, Store Custodians

Impact of Technology This is where you need to mention how the employee workforce, which is you most important part of production (or service) is also your most expensive. Therefore, in order to operate efficiently, the company employs as much technological advances as economically efficient. Currently, pricing and scanning systems alleviate item pricing and assist in inventory control. Lighting, heating and cooling on automatic systems to reduce energy costs